Clari incident

Clari Copilot recordings on Zoom are not working as expected

Major Ongoing View vendor source →

Clari is currently experiencing a major incident affecting Clari Copilot, which began 20h ago. The vendor's full update timeline is below.

Started
Jul 13, 2026, 03:18 PM UTC
Resolved
Ongoing
Duration
● 20h 15m
Detected by Pingoru
Jul 13, 2026, 03:18 PM UTC

Affected components

Clari Copilot

Update timeline

  1. investigating Jul 13, 2026, 03:18 PM UTC

    Some customers may be experiencing issues with Clari Copilot call recordings in Zoom. Our engineering team is actively investigating.

  2. investigating Jul 13, 2026, 08:19 PM UTC

    Our engineering team is still actively investigating. The issue is impacting customers relying on web-based recorders for Zoom recordings. We will provide another update as soon as more information is available.

  3. investigating Jul 14, 2026, 08:15 AM UTC

    The impacted customers continue to see issues with web-based recorders on Zoom. Our engineering team is actively investigating with Zoom support and reviewing alternative paths for the impacted customers to resume recording functionality. We will provide another update as soon as more information is available.