Clari incident
Partial Call Recording Failures Across Zoom, Google Meet, and Microsoft Teams Integrations
Clari experienced a major incident on June 22, 2026 affecting Clari Copilot, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2026, 10:39 AM UTC
Our engineering team is actively investigating the root cause across all three platforms. We're monitoring call recording success rates closely and will provide updates as we learn more.
- resolved Jun 22, 2026, 11:48 AM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Jul 21, 2026, 07:05 PM UTC
Beginning around 08:23 UTC on 2026-06-22 some Clari Copilot customers experienced failures across Zoom, Google Meet, and Microsoft Teams that prevented calls from being recorded. The errors were traced back to the Copilot maintenance on 2026-06-20 and configuration changes that were not fully applied. The Clari Engineering team remediated the issue by applying the configuration changes and validating the changes. Call recording functionality was restored at approximately 18:40 UTC 2026-06-22. We continued to monitor the system for the next 24 hours to ensure that there were no further issues before resolving the incident.