Clari experienced a major incident on May 8, 2026 affecting Revenue Database (RevDB), lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 08, 2026, 04:39 AM UTC
CRM syncing is showing a delay of a a few hours. we expect the delay to be caught up by 8:00 AM UTC
- monitoring May 08, 2026, 09:32 AM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved May 08, 2026, 10:50 AM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem May 14, 2026, 07:04 PM UTC
On 2025-05-08 at approximately 02:52 UTC, customers experienced delays of several hours with RevDB CRM sync jobs due to an internal service connectivity issue impacting the workflow system responsible for processing syncs. The affected services were restored and the backlog was fully cleared. No data was lost or compromised during the incident. Additional monitoring and recovery safeguards have since been implemented to reduce the risk of recurrence.