Clari incident

CRM sync for RevDB delayed

Major Resolved View vendor source →

Clari experienced a major incident on May 8, 2026 affecting Revenue Database (RevDB), lasting 6h 10m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 04:39 AM UTC
Resolved
May 08, 2026, 10:50 AM UTC
Duration
6h 10m
Detected by Pingoru
May 08, 2026, 04:39 AM UTC

Affected components

Revenue Database (RevDB)

Update timeline

  1. monitoring May 08, 2026, 04:39 AM UTC

    CRM syncing is showing a delay of a a few hours. we expect the delay to be caught up by 8:00 AM UTC

  2. monitoring May 08, 2026, 09:32 AM UTC

    Our engineering teams have resolved the issue and we are monitoring the fix.

  3. resolved May 08, 2026, 10:50 AM UTC

    We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.