Clari experienced a major incident on October 10, 2025 affecting Clari Copilot, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Clari Copilot
Update timeline
- investigating Oct 10, 2025, 04:59 PM UTC
We are currently investigating this issue.
- investigating Oct 10, 2025, 05:00 PM UTC
We are continuing to investigate this issue.
- resolved Oct 10, 2025, 05:43 PM UTC
The issue has been resolved. A summary of the incident will be posted within the next three US business days
- postmortem Oct 28, 2025, 02:53 PM UTC
On Friday October 10th, during our Copilot authentication migration, we made network changes that were inadvertently applied in a temporary state. When that state reverted, we lost connectivity to the migrated auth service. This was a one-time activity, and we’ve updated our procedures and system controls to prevent a recurrence