Clari experienced a major incident on October 21, 2025 affecting Revenue Database (RevDB), lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2025, 04:10 PM UTC
Clari's RevDB pipelines are currently delayed. This can lead to stale data for any feature utilizing RevDB data. We are currently investigating and will post an update within 30 minutes
- monitoring Oct 21, 2025, 04:41 PM UTC
After manual intervention, we are seeing improvement in delays around RevDB data. We will continue to monitor the state of the system and will post an update within 30 minutes
- monitoring Oct 21, 2025, 05:16 PM UTC
We continue to see improvement in delays around RevDB data, but they are not yet within normal operating values. We will continue to monitor the state of the system and will post an update within 30 minutes
- monitoring Oct 21, 2025, 05:44 PM UTC
The majority of users' RevDB data delays are now within normal operating values, but not all have fully recovered. We will continue to monitor the state of the system and will post and update within 60 minutes
- resolved Oct 21, 2025, 06:43 PM UTC
All RevDB pipelines are showing as healthy, with metrics in normal operating values.