Clari incident
[Copilot] Some Google Meet calls are not successfully recording
Clari experienced a major incident on December 12, 2025 affecting Clari Copilot, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2025, 03:26 PM UTC
Some Google Meet calls that are recorded with Copilot recorder are returning an error and not being recorded successfully. Our engineering team is actively investigating the issue.
- identified Dec 12, 2025, 04:40 PM UTC
Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied.
- monitoring Dec 12, 2025, 06:02 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved Dec 12, 2025, 06:34 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Dec 16, 2025, 10:48 PM UTC
On 2025-12-11 at approximately 23:00 UTC, a change by Google to the Google Meet web UI began to be rolled out that affected Copilot’s ability to record calls for a subset of customers. Clari made an update to Copilot to account for the updated UI and recording functionality was fully restored by 2025-12-13 at 18:35 UTC. For a small subset of customers, Google Meet calls scheduled during this period were not recorded. All Zoom and Microsoft Teams calls continued to record successfully and were unaffected.