Clari incident
Opportunity and Analytics are not working as expected
Clari experienced a notice incident on January 12, 2026 affecting Analyze and Forecast, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 05:08 PM UTC
Some customers may be seeing errors in Opportunity and Analytics modules and/or Forecasting data will be zero'd out. Our engineering team is actively investigating
- resolved Jan 12, 2026, 06:19 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Jan 14, 2026, 02:43 AM UTC
Starting around 2026-01-11 at 02:45 UTC, a few Clari customers may have seen page load errors when attempting to access areas of the app including Forecasting and Analytics. This was caused by an error introduced while preparing these customers for migration to RevDB. Clari Engineering corrected the database entries and the impacted customers were fully restored by 2026-01-12 18:15 UTC. No customer data was impacted and there is no impact to any RevDB migrations.