Recorder issues in Clari Copilot are affecting a subset of customers using Zoom.

Update timeline

1. investigating Feb 04, 2026, 09:14 PM UTC

   We are investigating an issue where Clari Copilot is not recording calls made via Zoom for some customers.

2. monitoring Feb 04, 2026, 11:11 PM UTC

   Our engineering team has put in place a temporary workaround and are working with the external vendor for a long term solution.

3. monitoring Feb 05, 2026, 02:14 PM UTC

   The issue continues to impact a subset of our customers despite the workaround. Some users will see a consent prompt before recording begins, which is expected. We are investigating the recent failures and will provide updates as they become available.

4. monitoring Feb 06, 2026, 06:36 PM UTC

   The investigation continues and updates will be provided as new information becomes available.

5. resolved Feb 09, 2026, 01:30 PM UTC

   We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

6. postmortem Feb 12, 2026, 05:44 AM UTC

   At 11:11 UTC on February 4, 2026, a subset of Clari Copilot customers experienced an issue where the recording bot was unable to join Zoom meetings. This was caused by an account authentication error with the Zoom platform that prevented the bot from successfully joining calls.The Clari engineering team worked with Zoom’s development team to update the authentication process and resolve the issue. Recording functionality was fully restored and confirmed operational at 12:05 UTC on February 9, 2026. We regret that scheduled calls for impacted customers during this window were not recorded.