Forecasting Tab Not Appearing for Some Users

Update timeline

1. investigating Apr 08, 2026, 07:26 PM UTC

   Our engineering team is actively investigating reports of the Forecasting tab not appearing for some customers.

2. identified Apr 08, 2026, 07:54 PM UTC

   We have identified the cause of the missing Forecasting tabs and are working to resolve.

3. monitoring Apr 08, 2026, 08:32 PM UTC

   We have restored the Forecasting tab and are monitoring to confirm that all users have access.

4. resolved Apr 08, 2026, 11:40 PM UTC

   We have confirmed the issue has been resolved for all impacted users.

5. postmortem Apr 09, 2026, 09:08 PM UTC

   On 2026-04-08 at approximately 18:53 UTC, all Clari customers lost access to the Forecast tab in the Clari application. Other areas of the application were unaffected and continued to operate normally. Clari engineers quickly identified the cause as the unintended deletion of configuration data required to display the Forecast tab, and restored the affected data. During the restoration process, there was a brief period of increased latency as service capacity scaled back up to handle returning traffic. Full access to the Forecast tab was confirmed for all affected users by 23:20 UTC.