Clari experienced a major incident on April 9, 2026 affecting Analyze, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2026, 03:36 PM UTC
Our engineering team is actively investigating reported issues with the Analytics module.
- monitoring Apr 09, 2026, 04:21 PM UTC
We have identified and reverted the related change. Behavior is returning to normal and we will continue to monitor system health.
- resolved Apr 09, 2026, 06:32 PM UTC
We have confirmed the issue has been resolved for all impacted users. A summary of the incident will be posted.
- postmortem Apr 10, 2026, 11:09 PM UTC
On 2026-04-09 at approximately 14:48 UTC, users were unable to load Analytics modules in the Clari application. Clari engineers quickly identified the cause and took action to restore the affected functionality. During this time, a small number of other areas of the application were also impacted as a result of the same underlying issue. Engineers performed rolling restarts of the affected Analytics services, restoring full Analytics module availability by approximately 16:21 UTC. Isolated issues in a small number of other dependent services were subsequently identified and resolved through additional targeted restarts, with all issues fully cleared by 17:52 UTC.