Clanwilliam Health Service incident

CareConnect Submission Failures

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on April 30, 2026 affecting HealthLink Smart Form - CareConnect eReferrals and HealthLink Smart Form - CareConnect eReferrals - Addendum, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 11:31 PM UTC
Resolved
May 01, 2026, 12:35 AM UTC
Duration
1h 3m
Detected by Pingoru
Apr 30, 2026, 11:31 PM UTC

Affected components

HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum

Update timeline

  1. investigating Apr 30, 2026, 11:31 PM UTC

    Customers are experiencing issues when submitting CareConnect referrals.

  2. monitoring May 01, 2026, 12:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2026, 12:35 AM UTC

    This incident has been resolved.