Clanwilliam Health Service incident

CareConnect Submission Failures

Resolved after 1 hour 3 minutes, affecting HealthLink Smart Form - CareConnect eReferrals and HealthLink Smart Form - CareConnect eReferrals - Addendum, on April 30, 2026.

monitoring May 01, 2026, 12:32 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 30, 2026, 11:31 PM UTC
Resolved
May 01, 2026, 12:35 AM UTC
Duration
1h 3m
Detected by Pingoru
Apr 30, 2026, 11:31 PM UTC

Affected components

HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum

Update timeline

  1. investigating Apr 30, 2026, 11:31 PM UTC

    Customers are experiencing issues when submitting CareConnect referrals.

  2. monitoring May 01, 2026, 12:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2026, 12:35 AM UTC

    This incident has been resolved.

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