Clanwilliam Health Service incident

CareConnect Submission Failures

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on April 29, 2026 affecting HealthLink Smart Form - CareConnect eReferrals and HealthLink Smart Form - CareConnect eReferrals - Addendum, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 03:22 AM UTC
Resolved
Apr 29, 2026, 03:38 AM UTC
Duration
16m
Detected by Pingoru
Apr 29, 2026, 03:22 AM UTC

Affected components

HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum

Update timeline

  1. investigating Apr 29, 2026, 03:22 AM UTC

    Customers will have issues submitting CareConnect forms

  2. monitoring Apr 29, 2026, 03:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2026, 03:38 AM UTC

    This incident has been resolved.