Clanwilliam Health Service incident

CareConnect Submission Failures

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on April 28, 2026 affecting HealthLink Smart Form - CareConnect eReferrals and HealthLink Smart Form - CareConnect eReferrals - Addendum, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 09:59 PM UTC
Resolved
Apr 28, 2026, 10:13 PM UTC
Duration
13m
Detected by Pingoru
Apr 28, 2026, 09:59 PM UTC

Affected components

HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum

Update timeline

  1. investigating Apr 28, 2026, 09:59 PM UTC

    Customers will have issues submitting CareConnect forms

  2. monitoring Apr 28, 2026, 10:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 28, 2026, 10:04 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 28, 2026, 10:13 PM UTC

    This incident has been resolved.