Clanwilliam Health Service incident

Azure outage impacting Healthlink eReferals and Messaging

Major Resolved View vendor source →

Clanwilliam Health Service experienced a major incident on October 29, 2025 affecting HealthLink Secure Messaging - Deliver Health and HealthLink Smart Form - Austin Health eReferrals and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 09:34 PM UTC
Resolved
Oct 30, 2025, 01:35 AM UTC
Duration
4h 1m
Detected by Pingoru
Oct 29, 2025, 09:34 PM UTC

Affected components

HealthLink Secure Messaging - Deliver HealthHealthLink Smart Form - Austin Health eReferralsHealthLink Smart Form - Tasmanian Mental Health and Alcohol and Other DrugsHealthLink Smart Form - Transport for NSWHealthLink Smart Form - Medicare Mental Health (1800 595 212)

Update timeline

  1. investigating Oct 29, 2025, 09:34 PM UTC

    We are currently investigating this issue.

  2. identified Oct 29, 2025, 09:35 PM UTC

    These are affected due to Azure global outage.

  3. identified Oct 29, 2025, 09:38 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 30, 2025, 01:35 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 30, 2025, 01:35 AM UTC

    This incident has been resolved.