Clanwilliam Health Service incident

MyAgedCare Submission Failures

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on November 5, 2025 affecting HealthLink Smart Form - My Aged Care Referral, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 03:34 AM UTC
Resolved
Nov 05, 2025, 06:16 AM UTC
Duration
2h 42m
Detected by Pingoru
Nov 05, 2025, 03:34 AM UTC

Affected components

HealthLink Smart Form - My Aged Care Referral

Update timeline

  1. investigating Nov 05, 2025, 03:34 AM UTC

    Customers will be unable to submit MyAged Care HealthLink Smartforms

  2. monitoring Nov 05, 2025, 06:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2025, 06:16 AM UTC

    This incident has been resolved.