Clanwilliam Health Service incident

Austin Health Referral Submission Failure - AU

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on November 17, 2025 affecting HealthLink Smart Form - Austin Health eReferrals, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 04:14 AM UTC
Resolved
Nov 17, 2025, 05:36 AM UTC
Duration
1h 22m
Detected by Pingoru
Nov 17, 2025, 04:14 AM UTC

Affected components

HealthLink Smart Form - Austin Health eReferrals

Update timeline

  1. investigating Nov 17, 2025, 04:14 AM UTC

    Customers will encounter Austin Health Referral Submissions failures

  2. monitoring Nov 17, 2025, 05:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 17, 2025, 05:36 AM UTC

    This incident has been resolved.