Clanwilliam Health Service incident

Careconnect form submission failure

Critical Vendor's status page →

Resolved after 5 hours 42 minutes, affecting HealthLink Smart Form - CareConnect eReferrals, on November 24, 2025.

monitoring Nov 24, 2025, 02:46 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 24, 2025, 01:10 AM UTC
Resolved
Nov 24, 2025, 06:53 AM UTC
Duration
5h 42m
Detected by Pingoru
Nov 24, 2025, 01:10 AM UTC

Affected components

HealthLink Smart Form - CareConnect eReferrals

Update timeline

  1. investigating Nov 24, 2025, 01:10 AM UTC

    Customers will not be able to submit Careconnect referralsCareconnect form submission failure

  2. monitoring Nov 24, 2025, 02:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 24, 2025, 06:53 AM UTC

    This incident has been resolved.

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