Clanwilliam Health Service incident

Careconnect form submission failure

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on November 24, 2025 affecting HealthLink Smart Form - CareConnect eReferrals, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 01:10 AM UTC
Resolved
Nov 24, 2025, 06:53 AM UTC
Duration
5h 42m
Detected by Pingoru
Nov 24, 2025, 01:10 AM UTC

Affected components

HealthLink Smart Form - CareConnect eReferrals

Update timeline

  1. investigating Nov 24, 2025, 01:10 AM UTC

    Customers will not be able to submit Careconnect referralsCareconnect form submission failure

  2. monitoring Nov 24, 2025, 02:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 24, 2025, 06:53 AM UTC

    This incident has been resolved.