Clanwilliam Health Service incident

NPHO Primary Mental Health Outage

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on December 16, 2025 affecting HealthLink Smart Form - NPHO Primary Mental Health, lasting 5h 54m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 12:13 AM UTC
Resolved
Dec 16, 2025, 06:07 AM UTC
Duration
5h 54m
Detected by Pingoru
Dec 16, 2025, 12:13 AM UTC

Affected components

HealthLink Smart Form - NPHO Primary Mental Health

Update timeline

  1. investigating Dec 16, 2025, 12:13 AM UTC

    Customers will experience issues submitting NPHO Primary Mental Health forms

  2. monitoring Dec 16, 2025, 04:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 16, 2025, 06:07 AM UTC

    This incident has been resolved.