Clanwilliam Health Service incident

Careconnect form submission failure

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on January 5, 2026 affecting HealthLink Smart Form - CareConnect eReferrals, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 10:15 PM UTC
Resolved
Jan 05, 2026, 11:09 PM UTC
Duration
54m
Detected by Pingoru
Jan 05, 2026, 10:15 PM UTC

Affected components

HealthLink Smart Form - CareConnect eReferrals

Update timeline

  1. investigating Jan 05, 2026, 10:15 PM UTC

    Customers will not be able to submit Careconnect referrals.

  2. monitoring Jan 05, 2026, 10:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 05, 2026, 11:09 PM UTC

    This incident has been resolved.