Clanwilliam Health Service incident

Careconnect form submission failure

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on January 6, 2026 affecting HealthLink Smart Form - CareConnect eReferrals, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 09:41 PM UTC
Resolved
Jan 07, 2026, 01:10 AM UTC
Duration
3h 28m
Detected by Pingoru
Jan 06, 2026, 09:41 PM UTC

Affected components

HealthLink Smart Form - CareConnect eReferrals

Update timeline

  1. investigating Jan 06, 2026, 09:41 PM UTC

    Customers will not be able to submit Careconnect referrals.

  2. monitoring Jan 07, 2026, 12:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 07, 2026, 01:10 AM UTC

    This incident has been resolved.