Clanwilliam Health Service incident

CareConnect Submission Failures

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on January 26, 2026 affecting HealthLink Smart Form - CareConnect eReferrals, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 10:05 PM UTC
Resolved
Jan 26, 2026, 10:29 PM UTC
Duration
24m
Detected by Pingoru
Jan 26, 2026, 10:05 PM UTC

Affected components

HealthLink Smart Form - CareConnect eReferrals

Update timeline

  1. investigating Jan 26, 2026, 10:05 PM UTC

    Customers will have issues submitting CareConnect forms

  2. monitoring Jan 26, 2026, 10:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 26, 2026, 10:29 PM UTC

    This incident has been resolved.