Clanwilliam Health Service incident

Care Connect Submission Failures

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on April 16, 2026 affecting HealthLink Smart Form - CareConnect eReferrals and HealthLink Smart Form - CareConnect eReferrals - Addendum, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 08:28 PM UTC
Resolved
Apr 16, 2026, 11:04 PM UTC
Duration
2h 35m
Detected by Pingoru
Apr 16, 2026, 08:28 PM UTC

Affected components

HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum

Update timeline

  1. investigating Apr 16, 2026, 08:28 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 16, 2026, 09:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 16, 2026, 11:04 PM UTC

    This incident has been resolved.