Clanwilliam Health Service incident

Care Connect Submission Failure

Critical Ongoing View vendor source →

Clanwilliam Health Service is currently experiencing a critical incident affecting HealthLink Smart Form - CareConnect eReferrals and HealthLink Smart Form - CareConnect eReferrals - Addendum, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 04, 2026, 11:20 AM UTC
Resolved
Ongoing
Duration
● 2h 48m
Detected by Pingoru
Jun 04, 2026, 11:20 AM UTC

Affected components

HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum

Update timeline

  1. investigating Jun 04, 2026, 11:20 AM UTC

    Customers will experience issues submitting Care Connect Form

  2. investigating Jun 04, 2026, 11:21 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 04, 2026, 11:22 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 04, 2026, 12:05 PM UTC

    The issue has been identified on the Health Alliance end and currently investigating and working towards a resolution.