Clanwilliam Health Service incident

Enterprise Messaging and RMSLite Forms Submission Impacted - Across AU

Major Resolved View vendor source →

Clanwilliam Health Service experienced a major incident on May 27, 2026 affecting HealthLink Secure Messaging - NSW Health and HealthLink Secure Messaging - Queensland Health and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 09:58 PM UTC
Resolved
May 27, 2026, 10:15 PM UTC
Duration
16m
Detected by Pingoru
May 27, 2026, 09:58 PM UTC

Affected components

HealthLink Secure Messaging - NSW HealthHealthLink Secure Messaging - Queensland HealthHealthLink Smart Form - ACT Public Outpatient and CommunityHealthLink Secure Messaging - Deliver HealthHealthLink Smart Form - Banyule Community HealthHealthLink Secure Messaging - Health-DirectHealthLink Secure Messaging - Pathwest PathologyHealthLink Smart Form - DPV Community HealthHealthLink Smart Form - Hearing Australia Medical CertificateHealthLink Smart Form - Northern NSW LHD – eReferrals

Update timeline

  1. investigating May 27, 2026, 09:58 PM UTC

    Customer will be unable to submit forms and send messages.

  2. resolved May 27, 2026, 10:15 PM UTC

    This incident has been resolved.