Clanwilliam Health Service incident

Forms & Messaging Outage - Across NZ & AU

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on May 18, 2026 affecting HealthLink Secure Messaging (NZ) and HealthLink Secure Messaging (AU) and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 05:48 AM UTC
Resolved
May 18, 2026, 06:43 AM UTC
Duration
54m
Detected by Pingoru
May 18, 2026, 05:48 AM UTC

Affected components

HealthLink Secure Messaging (NZ)HealthLink Secure Messaging (AU)HealthLink Smart Forms (NZ)HealthLink Smart Forms (AU)HealthLink Secure Messaging - NSW HealthHealthLink Secure Messaging - Queensland HealthHealthLink Secure Messaging - Deliver HealthHealthLink Secure Messaging - Deliver HealthHealthLink Secure Messaging - Awanui LabsHealthLink Secure Messaging - Health-Direct

Update timeline

  1. investigating May 18, 2026, 05:48 AM UTC

    Customer will be unable to send and receive messages and launch or submit forms.

  2. investigating May 18, 2026, 05:49 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 18, 2026, 06:35 AM UTC

    We are continuing to investigate this issue.

  4. monitoring May 18, 2026, 06:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 18, 2026, 06:43 AM UTC

    This incident has been resolved.