Clanwilliam Health Service incident
Forms & Messaging Outage - Across NZ & AU
Critical Vendor's status page →
Resolved after 54 minutes, affecting HealthLink Secure Messaging (NZ) and HealthLink Secure Messaging (AU) and 1 more, on May 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
HealthLink Secure Messaging (NZ)HealthLink Secure Messaging (AU)HealthLink Smart Forms (NZ)HealthLink Smart Forms (AU)HealthLink Secure Messaging - NSW HealthHealthLink Secure Messaging - Queensland HealthHealthLink Secure Messaging - Deliver HealthHealthLink Secure Messaging - Deliver HealthHealthLink Secure Messaging - Awanui LabsHealthLink Secure Messaging - Health-Direct
Update timeline
- investigating May 18, 2026, 05:48 AM UTC
Customer will be unable to send and receive messages and launch or submit forms.
- investigating May 18, 2026, 05:49 AM UTC
We are continuing to investigate this issue.
- investigating May 18, 2026, 06:35 AM UTC
We are continuing to investigate this issue.
- monitoring May 18, 2026, 06:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 06:43 AM UTC
This incident has been resolved.
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