Clanwilliam Health Service incident

CareConnect Submission Failures

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on May 7, 2026 affecting HealthLink Smart Form - CareConnect eReferrals and HealthLink Smart Form - CareConnect eReferrals - Addendum, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 10:39 PM UTC
Resolved
May 07, 2026, 11:10 PM UTC
Duration
31m
Detected by Pingoru
May 07, 2026, 10:39 PM UTC

Affected components

HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum

Update timeline

  1. investigating May 07, 2026, 10:39 PM UTC

    Customers will have issues submitting CareConnect forms

  2. monitoring May 07, 2026, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 07, 2026, 11:10 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 07, 2026, 11:10 PM UTC

    This incident has been resolved.