Clanwilliam Health Service incident

CareConnect Submission Failures

Critical Resolved View vendor source →

Clanwilliam Health Service experienced a critical incident on May 5, 2026 affecting HealthLink Smart Form - CareConnect eReferrals and HealthLink Smart Form - CareConnect eReferrals - Addendum, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 11:41 PM UTC
Resolved
May 06, 2026, 12:24 AM UTC
Duration
42m
Detected by Pingoru
May 05, 2026, 11:41 PM UTC

Affected components

HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum

Update timeline

  1. investigating May 05, 2026, 11:41 PM UTC

    Customers will have issues submitting CareConnect forms

  2. monitoring May 06, 2026, 12:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 12:24 AM UTC

    This incident has been resolved.

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