CivicPlus incident

Service Disruption - Municipal Websites Open

CivicPlus is currently experiencing a major incident affecting Login and Login and 1 more component, which began 5h ago. The vendor's full update timeline is below.

Started
Oct 21, 2026, 02:29 PM UTC
Resolved
Ongoing
Duration
● 4h 34m
Detected by Pingoru
Oct 21, 2026, 02:29 PM UTC

Affected components

LoginLoginLoginLoginLoginLoginLoginPaymentsLoginLogin

Update timeline

  1. identified Oct 21, 2026, 02:29 PM UTC

    Status: Identified The Community Development solution (all versions) has been taken offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes available. Affected components Mapping System (Degraded performance) Invoicing (Degraded performance) Reports (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Property Management (Degraded performance) Inspections (Degraded performance)

  2. identified Oct 21, 2026, 02:53 PM UTC

    Status: Identified Community Development (all versions) and Web Open solutions (all versions) have been taken offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes available. Affected components Mapping System (Degraded performance) Invoicing (Degraded performance) Reports (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Login (Degraded performance) Property Management (Degraded performance) Inspections (Degraded performance)

  3. identified Oct 21, 2026, 04:32 PM UTC

    Status: Identified The Web Open solution (all versions) has been taken offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes available. Affected components Login (Degraded performance) Property Management (Degraded performance) Inspections (Degraded performance) Mapping System (Degraded performance) Invoicing (Degraded performance) Reports (Degraded performance) Login (Degraded performance) Payments (Degraded performance)