CivicPlus experienced a minor incident on October 20, 2026 affecting Payments and Payments and 1 more component, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 09:41 PM UTC
Status: Investigating We are aware of an service disruption originating with an upstream vendor causing possible service degradation with EMV transactions. We will provide an update when additional information becomes available. Affected components Payments (Degraded performance) Payments (Degraded performance) Payments (Degraded performance)
- monitoring Oct 20, 2026, 10:05 PM UTC
Status: Monitoring A fix has been implemented by the upstream vendor and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Payments (Degraded performance) Payments (Degraded performance) Payments (Degraded performance)
- resolved Oct 21, 2026, 02:04 AM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Payments (Operational) Payments (Operational)