CivicPlus experienced a minor incident on October 20, 2026 affecting Login and Login and 1 more component, lasting 5h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 01:12 PM UTC
Status: Investigating We are currently investigating an issue affecting performance. Users may experience issues logging in and navigating their site. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Oct 20, 2026, 01:16 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)
- resolved Oct 20, 2026, 06:16 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)