CivicPlus experienced a minor incident on October 19, 2026 affecting Login and Login and 1 more component, lasting 16h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 09:50 PM UTC
Status: Investigating We are currently investigating an issue affecting a subset of sites. Users may experience site slowness. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance)
- investigating Oct 19, 2026, 10:06 PM UTC
Status: Investigating We are currently investigating an issue affecting a subset of sites. Users may experience site slowness. We will provide an update within 15 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 19, 2026, 10:22 PM UTC
Status: Identified We have identified the cause of the issue affecting site speed and are actively working on a resolution. Users may continue to experience slowness until mitigation is complete. We will provide another update within 15 minutes. Affected components Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance)
- identified Oct 19, 2026, 10:56 PM UTC
Status: Identified Our team continues to work on resolving the issue and we are seeing site performance improve. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance)
- monitoring Oct 19, 2026, 11:15 PM UTC
Status: Monitoring Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- resolved Oct 20, 2026, 02:10 PM UTC
Status: Resolved Services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational) Resident Portal (Operational) Visitor Access (Operational) Notifications (Operational)