Pharos Print Queue Missing on Windows Computers

Update timeline

1. investigating Jun 09, 2025, 03:13 PM UTC

   We have received several reports that the Pharos Secure Print queue has been removed from Windows computers on campus. We are investigating the issue now. If you are experiencing this issue and still need to print, please try using web print at https://go.geneseo.edu/printing

2. investigating Jun 09, 2025, 06:19 PM UTC

   We have engaged Pharos support and are working on identifying the issue with log files we collected from some affected Windows computers. We will provide another update by 4pm. Web print at https://go.geneseo.edu/printing should continue to work for anyone experiencing this issue.

3. identified Jun 09, 2025, 08:03 PM UTC

   We have identified an issue with Pharos looking up users on domain-bound Windows computers. We have deployed a fix on some computers, but it has not worked in every case. We are continuing to test, and will update again tomorrow morning.

4. resolved Jun 10, 2025, 06:19 PM UTC

   A fix has been implemented for the Pharos print queue issue related to this outage. If you are experiencing issues with documents not showing up in your Pharos print queue you will need to run a file on your device to correct the problem. After running the file and restarting your device, you should be able to print again. CIT will be reaching out to those with existing tickets with this solution. If you have not submitted a ticket for this issue please do so, or if you still need assistance, Ask CIT. Call the HelpDesk at (585) 245-5588 or submit a request at https://geneseo.atlassian.net/servicedesk/customer/portal/12/group/28/create/153.