Resolved after 2 hours 29 minutes, affecting Active Directory, on July 29, 2025.
There was an issue with directory replication that has now been resolved. Syncing is again working properly and new accounts can be claimed properly. If you encounter any further problems, please Ask CIT! Call 585-245-5588, email [email protected], or submit a request to https://geneseo.atlassian.net/servicedesk/customer/portal/12/group/28/create/153 and we'll be happy to assist you.
Affected components
Update timeline
- investigating Jul 29, 2025, 03:37 PM UTC
Some new accounts are not properly syncing from our on premises Active Directory to Microsoft's cloud Entra ID directory. These accounts to do not successfully finish the claim process and are unable to log in to any SSO services. We are investigating the problem now.
- resolved Jul 29, 2025, 06:06 PM UTC
There was an issue with directory replication that has now been resolved. Syncing is again working properly and new accounts can be claimed properly. If you encounter any further problems, please Ask CIT! Call 585-245-5588, email [email protected], or submit a request to https://geneseo.atlassian.net/servicedesk/customer/portal/12/group/28/create/153 and we'll be happy to assist you.
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