Resolved after 22 hours 15 minutes, affecting Telephone Services, on August 23, 2025.
We’re currently experiencing an issue receiving external calls to the CIT HelpDesk phone line. Our team is actively working to resolve the issue. In the meantime, please submit all support requests through the CIT Service Desk at https://geneseo.atlassian.net/servicedesk/customer/portal/12. We apologize for the inconvenience and appreciate your patience!
Affected components
Update timeline
- investigating Aug 23, 2025, 04:49 PM UTC
We’re currently experiencing an issue receiving external calls to the CIT HelpDesk phone line. Our team is actively working to resolve the issue. In the meantime, please submit all support requests through the CIT Service Desk at https://geneseo.atlassian.net/servicedesk/customer/portal/12. We apologize for the inconvenience and appreciate your patience!
- resolved Aug 24, 2025, 03:05 PM UTC
We have resolved the issues with incoming helpdesk calls.
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