Resolved after 1 day 3 hours, affecting Telephone Services, on September 4, 2025.
The automated telephone operator is operational and the issues have been fully resolved.
Affected components
Update timeline
- investigating Sep 04, 2025, 12:49 PM UTC
Our automated telephone operator is currently down. We are working with the vendor to resolve the issue. We will have an update by 11:00am.
- investigating Sep 04, 2025, 03:30 PM UTC
We are working with our vendor on replacing the automated telephone operator. The system is still down. We will have another update by 2:00pm.
- investigating Sep 04, 2025, 06:28 PM UTC
We have identified a solution to the issue and we are working with our vendor to begin implementing it. We will have another update by 4:00pm.
- investigating Sep 04, 2025, 08:08 PM UTC
We are still preparing to implement the solution with our vendor.
- resolved Sep 05, 2025, 04:19 PM UTC
The automated telephone operator is operational and the issues have been fully resolved.
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