Resolved after 22 hours 27 minutes, affecting help.geneseo.edu (JIRA) and Adobe Acrobat Sign, on October 20, 2025.
Amazon has resolved their infrastructure issue, and our vendors have reported services have returned to normal. Please let us know if you notice any lingering problems as a result of the outage at https://help.geneseo.edu/cit
Affected components
Update timeline
- identified Oct 20, 2025, 12:15 PM UTC
Amazon Web Services, which provide infrastructure for many services, are currently recovering from a global outage (https://health.aws.amazon.com/health/status) that affected a large number of applications and services. Most systems have started to recover, but Adobe and Atlassian Jira are still experiencing effects. https://status.adobe.com/ https://status.atlassian.com/ We will update as we receive new information.
- identified Oct 20, 2025, 05:39 PM UTC
As the AWS outage continues, we are discovering more affected systems. Brightspace - general slowness, assignment submission errors, document previews not loading, issues accessing course content Navigate - slowness, search errors CIT Self Help (Atlassian Confluence) - search errors, page loading errors
- resolved Oct 21, 2025, 10:42 AM UTC
Amazon has resolved their infrastructure issue, and our vendors have reported services have returned to normal. Please let us know if you notice any lingering problems as a result of the outage at https://help.geneseo.edu/cit
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Amazon Web Services