Cisco Security Cloud Control Outage History

What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully. Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1. Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated. Note: No impact to existing customers, new onboarding is stalled for now

Security Cloud Control is investigating an issue with single sign on preventing users from logging in

We are observing some improvements with logins. We are still investigating

We are continuing to investigate this issue.

Security cloud control currently observing an issue where enabling firewall is not working. We are looking into the issue

We are still investigating the issue. The failure is currently only happening for North America region only.

We want to inform you that we are currently experiencing degraded performance affecting your service. Our team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible

We are currently experiencing an issue affecting Duo Single Sign-On (SSO) functionality. Our team is actively working to resolve this matter. We will provide updates as progress is made.

We're currently investigating an issue affecting customers with CCI integrated to their SCSO accounts: Problem: Auto-redirect from https://sign-on.security.cisco.com/ to https://id.cisco.com/ is no longer working after email entry. Workaround: Users need to manually select "Other login option" → "Cisco" to access their accounts. Will update as we have more information.

SCC UI is facing frequent intermittent timeouts. We're looking into the root cause of the issue. We will keep you posted about the progress in issue resolution.

We are seeing the improvement in our service. And our User Interface & Sign-On are slowly recovering back now.

We are continuing to investigate this issue.

We continue to see improved responsiveness in our service.

The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions due to an issue with a third-party AI service provider. This prevents the system from generating responses to user requests periodically. We are working on resolving this issue . There are no observed impacts to other Assistants outside of Unified in SCC at this time.

Team is still investigating the issue and working toward a remediation

We are currently investigating this issue.

We are currently experiencing a specific outage on SCC, indicated by the following error: Code 740: Something went wrong on SCC.Our team is working to identify the cause and evaluate the scope of the impact. We will provide more information as soon as it becomes available. Next Update: [Insert timeframe for next update]

We are continuing to investigate this issue.