Cisco Security Cloud Control incident

SMS based authentication issue

Minor Resolved View vendor source →

Cisco Security Cloud Control experienced a minor incident on September 18, 2025 affecting Sign-On, lasting 6h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 12:52 AM UTC
Resolved
Sep 18, 2025, 07:18 AM UTC
Duration
6h 26m
Detected by Pingoru
Sep 18, 2025, 12:52 AM UTC

Affected components

Sign-On

Update timeline

  1. identified Sep 18, 2025, 12:52 AM UTC

    Security cloud control currently experiencing an issue with login to the service via SMS authentication method (MFA). All other multi factor authentication methods are working fine. Team is currently working on implementing a fix

  2. identified Sep 18, 2025, 12:53 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 18, 2025, 07:18 AM UTC

    SMS MFA login issue fixed