Cisco Security Cloud Control incident

AI Defense Tenant Onboarding Disruption

Major Resolved View vendor source →

Cisco Security Cloud Control experienced a major incident on July 22, 2026 affecting AI Defense API, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 09:48 AM UTC
Resolved
Jul 22, 2026, 11:16 AM UTC
Duration
1h 27m
Detected by Pingoru
Jul 22, 2026, 09:48 AM UTC

Affected components

AI Defense API

Update timeline

  1. investigating Jul 22, 2026, 09:48 AM UTC

    What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully. Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1. Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated. Note: No impact to existing customers, new onboarding is stalled for now

  2. resolved Jul 22, 2026, 11:16 AM UTC

    The issue has been resolved, and AI Defense is now operational.