Cisco Security Cloud Control incident
AI Defense Tenant Onboarding Disruption
Resolved after 1 hour 27 minutes, affecting AI Defense API, on July 22, 2026.
What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully. Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1. Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated. Note: No impact to existing customers, new onboarding is stalled for now
Affected components
Update timeline
- investigating Jul 22, 2026, 09:48 AM UTC
What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully. Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1. Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated. Note: No impact to existing customers, new onboarding is stalled for now
- resolved Jul 22, 2026, 11:16 AM UTC
The issue has been resolved, and AI Defense is now operational.
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