Cisco Security Cloud Control incident

The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions

Notice Resolved View vendor source →

Cisco Security Cloud Control experienced a notice incident on August 13, 2025, lasting 7h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 05:48 PM UTC
Resolved
Aug 14, 2025, 01:17 AM UTC
Duration
7h 29m
Detected by Pingoru
Aug 13, 2025, 05:48 PM UTC

Update timeline

  1. investigating Aug 13, 2025, 05:48 PM UTC

    The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions due to an issue with a third-party AI service provider. This prevents the system from generating responses to user requests periodically. We are working on resolving this issue . There are no observed impacts to other Assistants outside of Unified in SCC at this time.

  2. investigating Aug 13, 2025, 08:49 PM UTC

    Team is still investigating the issue and working toward a remediation

  3. resolved Aug 14, 2025, 01:17 AM UTC

    Team implemented a fix and the issue is now resolved