Workflows stuck in "In progress" status
Affected: Workflows
Circle.so Outage History
Circle.so is up right nowCircle.so had 11 outages in the last 2 years totaling 18h 18m of downtime — averaging 0.5 incidents per month.
There were 11 Circle.so outages since August 29, 2025 totaling 18h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
app.circle.so is down
Timeline · 2 updates
- investigating May 22, 2026, 01:26 PM UTC
We are currently investigating this issue.
- resolved May 22, 2026, 07:20 PM UTC
This incident has been resolved.
Mobile API endpoint errors
Timeline · 2 updates
- resolved Apr 15, 2026, 08:16 PM UTC
Mobile API endpoints experienced intermittent 500 errors starting at 6:57 AM EDT on April 9. This was caused by a Rails 8.1 regression where a change in how ActiveSupport::CurrentAttributes managed state between requests caused crashes in OpenTelemetry instrumentation. Affected workers returned errors on every request, including health checks, causing pods to restart repeatedly. The root cause was identified at 7:45 AM EDT, and a fix was deployed. This issue should have had a status page entry since it impacted customers using the mobile app.
- postmortem Apr 15, 2026, 08:17 PM UTC
Mobile API endpoints experienced intermittent 500 errors starting at 6:57 AM EDT on April 9. This was caused by a Rails 8.1 regression where a change in how ActiveSupport::CurrentAttributes managed state between requests caused crashes in OpenTelemetry instrumentation. Affected workers returned errors on every request, including health checks, causing pods to restart repeatedly. The root cause was identified at 7:45 AM EDT, and a fix was deployed. This issue should have had a status page entry since it impacted customers using the mobile app.
Elasticsearch Degradation
Timeline · 2 updates
- resolved Apr 15, 2026, 08:01 PM UTC
Search functionality was degraded starting at approximately 6:52 PM EDT on April 14. The issue was caused by Elasticsearch cluster degradation. An incident report was filed internally. This issue should have had a status page entry since customers reported broken search. Customers checking [status.circle.so](http://status.circle.so) saw 'All Systems Operational' during this period.
- postmortem Apr 15, 2026, 08:01 PM UTC
Search functionality was degraded starting at approximately 6:52 PM EDT on April 14. The issue was caused by Elasticsearch cluster degradation. An incident report was filed internally. This issue should have had a status page entry since customers reported broken search. Customers checking [status.circle.so](http://status.circle.so/) saw 'All Systems Operational' during this period.
Degraded performance
Timeline · 2 updates
- monitoring Mar 17, 2026, 04:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2026, 04:55 PM UTC
This incident has been resolved.
Audience Management Service Outage
Affected: Sign-up & LoginREST APICircle iOS AppPosts & CommentsCircle Android AppNotificationsBranded AppsDirect Messaging & ChatPaywalls & Member BillingCircle DiscoverLive Streams & RoomsCircle Help CenterCoursesEventsMarketing HubWorkflowsAnalytics
Timeline · 2 updates
- investigating Jan 20, 2026, 10:19 PM UTC
We are currently investigating this issue, which is impacting member visibility and the ability to manage your audience.
- resolved Jan 20, 2026, 10:50 PM UTC
This incident has been resolved.
Degraded performance - Workflows
Affected: Workflows
Timeline · 3 updates
- investigating Jan 14, 2026, 06:03 PM UTC
We are currently investigating this issue.
- identified Jan 14, 2026, 06:19 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 14, 2026, 07:06 PM UTC
This incident has been resolved. On January 14th, Circle experienced a brief period of degraded performance and partial unavailability. The issue was caused by increased load on our workflows application.
Degraded performance - [CloudFlare incident]
Affected: Sign-up & LoginPosts & CommentsNotificationsDirect Messaging & ChatPaywalls & Member BillingCircle DiscoverLive Streams & RoomsCircle Help CenterCoursesEventsMarketing HubWorkflowsAnalytics
Timeline · 3 updates
- investigating Dec 05, 2025, 08:49 AM UTC
We are currently investigating this issue.
- resolved Dec 05, 2025, 09:21 AM UTC
We were experiencing downtime affecting access to app.circle.so. This was due to a broader Cloudflare outage impacting our traffic. You can follow Cloudflare’s official updates here: https://www.cloudflarestatus.com/ The issue is resolved.
- postmortem Dec 05, 2025, 09:27 AM UTC
Circle services have been fully restored and communities are no longer affected. This incident was a Cloudflare-level outage, and Cloudflare is continuing to monitor the situation.
Degraded performance: Workflows
Affected: Marketing HubWorkflows
Timeline · 2 updates
- investigating Nov 06, 2025, 06:30 PM UTC
An issue with workflow execution has been identified, and a fix is being implemented.
- resolved Nov 06, 2025, 09:09 PM UTC
This incident has been resolved.
Degraded performance: Android app
Affected: Circle Android App
Timeline · 3 updates
- investigating Oct 21, 2025, 01:55 PM UTC
We are experiencing instability on a small percentage of Android devices and are currently investigating the issue.
- resolved Oct 21, 2025, 06:53 PM UTC
This incident has been resolved.
- postmortem Oct 21, 2025, 06:59 PM UTC
Some older Android devices couldn’t connect after new SSL certificates were installed. The new Sectigo certificate required a root certificate that older Android versions didn’t have, causing the connection failures. We fixed the issue by adding the missing intermediate certificates, and all affected Android devices are now working properly.
Degraded performance: Analytics, notifications, mobile apps
Affected: Circle Android AppNotificationsBranded AppsAnalytics
Timeline · 3 updates
- identified Oct 20, 2025, 04:29 PM UTC
We’re investigating performance issues caused by the global AWS outage also impacting Amazon, Snap, Venmo, and others. See status tracker from AWS and news coverage below. Our team is standing by for resolution and will keep you informed of any changes. -AWS Status tracker: https://health.aws.amazon.com/health/status -News coverage: https://www.cnn.com/business/live-news/amazon-tech-outage-10-20-25-intl
- monitoring Oct 20, 2025, 07:55 PM UTC
In-app notifications and analytics features are now fully operational. We will continue to monitor closely to ensure stability.
- resolved Oct 20, 2025, 10:02 PM UTC
AWS has resolved the incident. All systems are operating normally. We’ll continue to monitor for stability.