Circle.so experienced a notice incident on April 13, 2026 affecting Sign-up & Login and REST API and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
Sign-up & LoginREST APICircle iOS AppPosts & CommentsCircle Android AppNotificationsBranded AppsDirect Messaging & ChatPaywalls & Member BillingCircle Discover
Update timeline
- investigating Apr 13, 2026, 08:21 PM UTC
We are currently investigating this issue.
- resolved Apr 13, 2026, 08:28 PM UTC
This incident has been resolved.
- postmortem Apr 15, 2026, 08:09 PM UTC
Communities experienced approximately 3 minutes of degraded availability at 4:21 PM EDT. The issue was caused by an unoptimized database query in the live streams feature making 71 calls per second to the primary database. Our team identified the specific query and deployed a fix the same day to reduce query frequency.