Cimplico Outage History

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Cimplico had 8 outages in the last 2 years totaling 75h 57m of downtime, averaging 0.3 incidents per month.

There were 8 Cimplico outages since October 30, 2024 totaling 75h 57m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: cimplico.statuspage.io

Notice September 11, 2026

Degraded Performance

Detected by Pingoru
Sep 11, 2026, 12:32 AM UTC
Resolved
Sep 11, 2026, 04:02 AM UTC
Duration
3h 29m
Affected: Workpapers
Timeline · 4 updates
  1. investigating Sep 11, 2026, 12:32 AM UTC

    Some users have noted degraded performance and loading throughout the app. Services are working but may be slow. We are investigating this issue currently.

  2. monitoring Sep 11, 2026, 01:16 AM UTC

    Service has normalised and is being monitored.

  3. monitoring Sep 11, 2026, 04:01 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 11, 2026, 04:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 23, 2026

Slow App Performance

Detected by Pingoru
Jul 23, 2026, 10:40 PM UTC
Resolved
Jul 24, 2026, 03:39 AM UTC
Duration
4h 59m
Affected: Workpapers
Timeline · 6 updates
  1. identified Jul 23, 2026, 10:40 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jul 23, 2026, 10:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 24, 2026, 12:45 AM UTC

    We've now identified the specific issue in the File system and are assessing options to restore functionality ASAP. It's likely service will be restored in the next 1-3hrs.

  4. monitoring Jul 24, 2026, 02:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 24, 2026, 02:27 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 24, 2026, 03:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 22, 2026

Issues with users

Detected by Pingoru
May 22, 2026, 07:14 AM UTC
Resolved
May 22, 2026, 10:08 AM UTC
Duration
2h 54m
Affected: Workpapers
Timeline · 2 updates
  1. investigating May 22, 2026, 07:14 AM UTC

    We are currently investigating an issue with loading users

  2. resolved May 22, 2026, 10:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 4, 2026

Issues with Hire Purchase/Chattel Mortgage Calculation

Detected by Pingoru
Feb 04, 2026, 10:36 PM UTC
Resolved
Feb 05, 2026, 05:41 AM UTC
Duration
7h 5m
Affected: Workpapers
Timeline · 5 updates
  1. investigating Feb 04, 2026, 10:36 PM UTC

    We are currently investigating an issue where some users are not able to access their firm.

  2. identified Feb 04, 2026, 11:18 PM UTC

    The issue has been identified and is related to the use of the Hire Purchase/Chattel Mortgage calculation.

  3. identified Feb 04, 2026, 11:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 05, 2026, 03:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 05, 2026, 05:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Global AWS Outage Affecting 3rd Party Connections + Performance

Detected by Pingoru
Oct 20, 2025, 09:35 PM UTC
Resolved
Oct 21, 2025, 09:01 AM UTC
Duration
11h 25m
Affected: WorkpapersSync
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 09:35 PM UTC

    Some customers are experiencing slowness and issues logging with Xero and utilising Xero integration functionality due to an ongoing global issue with Amazon Web Services (AWS). You can continue using Cimplico Workpapers, but data updates from Xero may be delayed or error until the issue is fixed upstream.

  2. monitoring Oct 21, 2025, 05:23 AM UTC

    Xero have made an update that technical teams have observed a return of normal services and are monitoring for any remaining impact

  3. resolved Oct 21, 2025, 09:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 29, 2025

Onboarding Screen Redirect

Detected by Pingoru
Apr 29, 2025, 02:05 AM UTC
Resolved
Apr 29, 2025, 10:07 PM UTC
Duration
20h 1m
Affected: Workpapers
Timeline · 3 updates
  1. investigating Apr 29, 2025, 02:05 AM UTC

    We are currently investigating an issue where some users who sign in via username/password are being redirected to the onboarding screen. To fix this, please logout and log back in.

  2. monitoring Apr 29, 2025, 02:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2025, 10:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2025

Trial Balance Sync Issues

Detected by Pingoru
Mar 12, 2025, 11:41 PM UTC
Resolved
Mar 13, 2025, 10:29 PM UTC
Duration
22h 48m
Affected: Workpapers
Timeline · 4 updates
  1. investigating Mar 12, 2025, 11:41 PM UTC

    We are currently investigating an issue preventing some trial balances from refreshing.

  2. monitoring Mar 13, 2025, 05:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 13, 2025, 10:29 PM UTC

    This incident has been resolved

  4. postmortem Mar 14, 2025, 12:06 AM UTC

    ### **Problem** After launching the chart of accounts feature, users encountered account code conflicts when syncing from Xero. This issue arose because Xero bank accounts can have an empty string as their account code. Since our system treats non-null account codes as unique, this led to conflicts. ### **Solution** We updated the sync process to convert empty string account codes from Xero to `null` to resolve this. ### **Result** Following this change, users could successfully sync their Xero chart of accounts and related trial balances without conflicts.

Read the full incident report →

Notice October 30, 2024

Degraded performance

Detected by Pingoru
Oct 30, 2024, 01:49 AM UTC
Resolved
Oct 30, 2024, 05:02 AM UTC
Duration
3h 13m
Affected: Workpapers
Timeline · 3 updates
  1. investigating Oct 30, 2024, 01:49 AM UTC

    We are currently experiencing high usage within Cimplico Workpapers that is leading to degraded performance and slower loading times. The team is currently investigating this issue.

  2. monitoring Oct 30, 2024, 03:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2024, 05:02 AM UTC

    This incident has been resolved.

Read the full incident report →