Cimplico incident

Issues with Hire Purchase/Chattel Mortgage Calculation

Notice Resolved View vendor source →

Cimplico experienced a notice incident on February 4, 2026 affecting Workpapers, lasting 7h 5m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 10:36 PM UTC
Resolved
Feb 05, 2026, 05:41 AM UTC
Duration
7h 5m
Detected by Pingoru
Feb 04, 2026, 10:36 PM UTC

Affected components

Workpapers

Update timeline

  1. investigating Feb 04, 2026, 10:36 PM UTC

    We are currently investigating an issue where some users are not able to access their firm.

  2. identified Feb 04, 2026, 11:18 PM UTC

    The issue has been identified and is related to the use of the Hire Purchase/Chattel Mortgage calculation.

  3. identified Feb 04, 2026, 11:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 05, 2026, 03:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 05, 2026, 05:41 AM UTC

    This incident has been resolved.