Cimplico incident

Global AWS Outage Affecting 3rd Party Connections + Performance

Notice Resolved View vendor source →

Cimplico experienced a notice incident on October 20, 2025 affecting Workpapers and Sync, lasting 11h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:35 PM UTC
Resolved
Oct 21, 2025, 09:01 AM UTC
Duration
11h 25m
Detected by Pingoru
Oct 20, 2025, 09:35 PM UTC

Affected components

WorkpapersSync

Update timeline

  1. monitoring Oct 20, 2025, 09:35 PM UTC

    Some customers are experiencing slowness and issues logging with Xero and utilising Xero integration functionality due to an ongoing global issue with Amazon Web Services (AWS). You can continue using Cimplico Workpapers, but data updates from Xero may be delayed or error until the issue is fixed upstream.

  2. monitoring Oct 21, 2025, 05:23 AM UTC

    Xero have made an update that technical teams have observed a return of normal services and are monitoring for any remaining impact

  3. resolved Oct 21, 2025, 09:01 AM UTC

    This incident has been resolved.