Cimplico experienced a major incident on March 12, 2025 affecting Workpapers, lasting 22h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2025, 11:41 PM UTC
We are currently investigating an issue preventing some trial balances from refreshing.
- monitoring Mar 13, 2025, 05:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2025, 10:29 PM UTC
This incident has been resolved
- postmortem Mar 14, 2025, 12:06 AM UTC
### **Problem** After launching the chart of accounts feature, users encountered account code conflicts when syncing from Xero. This issue arose because Xero bank accounts can have an empty string as their account code. Since our system treats non-null account codes as unique, this led to conflicts. ### **Solution** We updated the sync process to convert empty string account codes from Xero to `null` to resolve this. ### **Result** Following this change, users could successfully sync their Xero chart of accounts and related trial balances without conflicts.