Chowly Outage History

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Chowly had 18 outages in the last 2 years totaling 101h 19m of downtime — averaging 0.7 incidents per month.

There were 18 Chowly outages since September 5, 2024 totaling 101h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://chowly.statuspage.io

Major August 7, 2026

Service Disruption Impacting Order Flow and COO Functionality

Detected by Pingoru
Aug 07, 2026, 06:20 PM UTC
Resolved
Aug 07, 2026, 06:38 PM UTC
Duration
17m
Affected: DoordashAperitifGrubhubAboyeurDejeunerUberGarconGoogle Food OrderingRestaurant Control CenterChowly Online OrderingKoala
Timeline · 4 updates
  1. investigating Aug 07, 2026, 06:20 PM UTC

    We are currently investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

  2. identified Aug 07, 2026, 06:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2026, 06:33 PM UTC

    A fix has been identified and applied for the issue impacting order integration across Chowly Online Ordering, Restaurant Control Cetner, and third-party delivery (3PD) direct integration. Orders originating from 3PD partners may have been delayed, failed to sync, or not displayed correctly. We are seeing services restore and are actively monitoring for full recovery. Some orders may still be processing through backlog. Next update in 30 minutes or once services are confirmed fully operational.

  4. resolved Aug 07, 2026, 06:38 PM UTC

    This incident has been resolved however we continue to monitor

Read the full incident report →

Notice August 5, 2026

Degraded Performance

Detected by Pingoru
Aug 05, 2026, 10:32 PM UTC
Resolved
Aug 05, 2026, 10:55 PM UTC
Duration
22m
Affected: DoordashBrinkGrubhubCloverMicros3700DejeunerUberNCR AlohaRevelSpeedlineRestaurant Control CenterChowly Online OrderingSquareToastUpserveSpoton
Timeline · 5 updates
  1. investigating Aug 05, 2026, 10:32 PM UTC

    We are currently investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

  2. investigating Aug 05, 2026, 10:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 05, 2026, 10:34 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 05, 2026, 10:47 PM UTC

    We are cotinuing investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

  5. resolved Aug 05, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

Order Integration Disruption

Detected by Pingoru
May 05, 2026, 04:07 PM UTC
Resolved
May 05, 2026, 07:18 PM UTC
Duration
3h 10m
Affected: DoordashGrubhubUberGoogle Food OrderingChowly Online Ordering
Timeline · 5 updates
  1. investigating May 05, 2026, 04:07 PM UTC

    We are currently observing a disruption impacting orders routed through DoorDash. This issue originates from the Doordash platform and is affecting order placement and/or processing for some locations. Based on initial reports, the disruption is widespread and not limited to specific stores. Our team is actively monitoring the situation and will provide updates as more information becomes available. At this time, there is no action required from your end.

  2. investigating May 05, 2026, 04:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 05, 2026, 05:13 PM UTC

    We are continuing to investigate this issue. Orders are integrating at a high rate into POS but confirmation to third-party partners are degraded.

  4. monitoring May 05, 2026, 05:42 PM UTC

    Order Confirmation has recovered across all platforms and our team will continue to monitor

  5. resolved May 05, 2026, 07:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 21, 2026

Online Ordering Degradation

Detected by Pingoru
Feb 21, 2026, 12:39 AM UTC
Resolved
Feb 21, 2026, 02:01 AM UTC
Duration
1h 22m
Affected: Chowly Online Ordering
Timeline · 3 updates
  1. investigating Feb 21, 2026, 12:39 AM UTC

    We are currently investigating an issue with intermittent loading of web ordering and mobile application ordering

  2. monitoring Feb 21, 2026, 01:26 AM UTC

    We've seen online ordering loading issues fully recover and we are monitoring resolution

  3. resolved Feb 21, 2026, 02:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Global Cloudflare Outage Impacting Chowly Services

Detected by Pingoru
Nov 18, 2025, 02:36 PM UTC
Resolved
Nov 18, 2025, 06:09 PM UTC
Duration
3h 32m
Affected: AperitifAboyeurDejeunerToast
Timeline · 6 updates
  1. identified Nov 18, 2025, 02:36 PM UTC

    We are currently experiencing service disruptions due to a global Cloudflare outage, which is impacting multiple Chowly systems. This may affect Marketplace integrations, Chowly Online Ordering, menu updates, operating hour changes, and other configuration-related requests across the platform. Our team is actively monitoring the disruption and will provide updates as more information becomes available.

  2. identified Nov 18, 2025, 02:38 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 18, 2025, 02:46 PM UTC

    Cloudflare has deployed a change that restored dashboard services, and a full fix has now been implemented. We believe the incident is resolved, and we’re continuing to monitor to ensure all Cloudflare services are operating normally.

  4. monitoring Nov 18, 2025, 03:06 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Nov 18, 2025, 05:20 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 18, 2025, 06:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Chowly Service Disruption — Integrations & Online Ordering

Detected by Pingoru
Oct 20, 2025, 09:20 PM UTC
Resolved
Oct 21, 2025, 01:16 PM UTC
Duration
15h 56m
Affected: Orders APIOrders APIDoordashGrubhubUberGoogle Food OrderingChowly Online Ordering
Timeline · 3 updates
  1. investigating Oct 20, 2025, 09:20 PM UTC

    We are currently experiencing intermittent disruptions with our POS integration and Online Ordering services, which may impact order flow, reporting, and other operations across our tools. Our teams are actively monitoring the situation and will continue to provide updates.

  2. monitoring Oct 21, 2025, 12:23 AM UTC

    The earlier disruptions affecting POS integration and Online Ordering services appear to be resolved. We’re continuing to monitor system performance and will update this page if any new issues arise.

  3. resolved Oct 21, 2025, 01:16 PM UTC

    The disruptions impacting POS integration and Online Ordering services have been resolved. Our teams are monitoring performance to ensure continued stability and will update this page if any new issues occur.

Read the full incident report →

Minor October 20, 2025

Koala Ordering Experience

Detected by Pingoru
Oct 20, 2025, 07:44 PM UTC
Resolved
Oct 21, 2025, 12:24 AM UTC
Duration
4h 40m
Affected: Koala
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 07:44 PM UTC

    We are currently experiencing intermittent disruptions with Koala ordering interface. This may affect diner experience, site navigation, and order flow. The disruption stems from a global outage at Amazon Web Services (AWS), which Koala.io uses for its cloud infrastructure.

  2. resolved Oct 21, 2025, 12:24 AM UTC

    Monitoring is complete - Koala Ordering is fully operational

Read the full incident report →

Minor October 20, 2025

Toast POS Service Disruption – AWS Outage

Detected by Pingoru
Oct 20, 2025, 04:09 PM UTC
Resolved
Oct 21, 2025, 01:18 PM UTC
Duration
21h 9m
Affected: KoalaToast
Timeline · 8 updates
  1. identified Oct 20, 2025, 04:09 PM UTC

    We are currently experiencing intermittent disruptions with our Toast POS integrations. This may affect order flow, reporting, and other operations that rely on Toast POS connectivity. The disruption stems from a global outage at Amazon Web Services (AWS), which Toast POS uses for its cloud infrastructure. This has temporarily impacted connectivity between Chowly and Toast POS systems.

  2. identified Oct 20, 2025, 06:39 PM UTC

    We are continuing to closely monitor any developments from Toast and AWS and will post an update as soon as additional information becomes available.

  3. identified Oct 20, 2025, 07:41 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 20, 2025, 07:44 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Oct 20, 2025, 07:45 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Oct 20, 2025, 09:21 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Oct 21, 2025, 12:23 AM UTC

    Connectivity between Chowly and Toast POS systems has been restored following the earlier AWS outage that impacted communication between platforms. Our teams are continuing to monitor performance closely and will provide further updates if any additional issues arise.

  8. resolved Oct 21, 2025, 01:18 PM UTC

    Toast has confirmed that their systems have returned to normal and recommends completing a few recovery steps to ensure smooth operations: https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Connectivity between Chowly and Toast POS systems has been fully restored following the earlier AWS outage. Our teams are monitoring performance to ensure stability and will provide updates if any further issues arise.

Read the full incident report →

Minor June 12, 2025

Performance Issue (AWS/Google Cloud/ Cloudfare)

Detected by Pingoru
Jun 12, 2025, 07:49 PM UTC
Resolved
Jun 12, 2025, 09:42 PM UTC
Duration
1h 52m
Affected: Orders APIOrders APIDoordashBrinkMenus APIMenu APIGrubhubCloverMicros3700Acknowledge Order APIUberNCR AlohaRevelGoogle Food OrderingSpeedlineChowly Online OrderingSquareToastUpserveSpoton
Timeline · 4 updates
  1. identified Jun 12, 2025, 07:49 PM UTC

    We are currently experiencing a widespread outage due to issues with upstream cloud service providers (AWS/Google Cloud/ Cloudfare), which is affecting all POS systems and platform integrations. Our team is actively monitoring the situation and will update this page as soon as we have more information. In the meantime, we recommend pausing platforms via the RCC dashboard or reaching out to Chowly Support for assistance. As a precaution, you may also consider adjusting store hours.

  2. identified Jun 12, 2025, 09:08 PM UTC

    We continue to have services impacted by an ongoing service provider issue. We will keep you posted as soon as we see improvement. Thank you for your patience.

  3. monitoring Jun 12, 2025, 09:17 PM UTC

    Services have been restored and are now fully operational. We are monitoring the incident.

  4. resolved Jun 12, 2025, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

Degraded performance with Chowly Online Ordering

Detected by Pingoru
Jun 10, 2025, 09:48 PM UTC
Resolved
Jun 11, 2025, 02:30 AM UTC
Duration
4h 41m
Affected: Chowly Online Ordering
Timeline · 6 updates
  1. identified Jun 10, 2025, 09:48 PM UTC

    We are currently experiencing degraded performance with Chowly online ordering. Our team has identified the issue and is actively investigating the root cause. Users may encounter delays or intermittent failures when attempting to place online orders. We’ll share further updates as we work toward a resolution. Thank you for your continued patience.

  2. identified Jun 10, 2025, 10:37 PM UTC

    Our team has identified the issue and is actively investigating the underlying cause. As a result, users may experience delays or intermittent failures when placing orders through Chowly Online Ordering. We are working diligently to resolve the issue and will provide timely updates as progress is made. We appreciate your continued patience and understanding.

  3. monitoring Jun 10, 2025, 11:30 PM UTC

    Service has been restored; however, our team continues to actively monitor performance and carry out additional validations to ensure stability. We will provide further updates. Thank you for your continued patience and support.

  4. monitoring Jun 11, 2025, 12:31 AM UTC

    Our team is actively engaged in monitoring system performance and performing additional validations to ensure continued stability. We appreciate your ongoing patience and will provide any relevant updates as they arise.

  5. monitoring Jun 11, 2025, 02:04 AM UTC

    Our team is actively engaged in monitoring system performance and performing additional validations to ensure continued stability. We appreciate your ongoing patience and will provide any relevant updates as they arise.

  6. resolved Jun 11, 2025, 02:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2025

Chat Service Degradation

Detected by Pingoru
Jun 09, 2025, 04:49 PM UTC
Resolved
Jun 10, 2025, 06:11 PM UTC
Duration
1d 1h
Affected: Chat Service
Timeline · 6 updates
  1. investigating Jun 09, 2025, 04:49 PM UTC

    We’re currently experiencing intermittent latency with our chatbot, powered by Avochato, starting at approximately 8 AM PST. This may cause delays or slower load times when accessing the chat feature. Our team is actively monitoring with Avochato to identify and resolve the issue. We’ll provide updates as more information becomes available. In the meantime, you can reach our Support team directly at 888-628-0823 x 2.

  2. investigating Jun 09, 2025, 05:29 PM UTC

    Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.

  3. investigating Jun 09, 2025, 07:07 PM UTC

    Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.

  4. investigating Jun 09, 2025, 11:28 PM UTC

    Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.

  5. monitoring Jun 10, 2025, 05:00 PM UTC

    Avochato continues to investigate the latency issues that emerged on Monday. Although the root cause has not yet been identified, the Avochato team has implemented several measures to mitigate the adverse effects. As of Tuesday morning, latency has exhibited a positive improvement for our organization.

  6. resolved Jun 10, 2025, 06:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 28, 2025

Clover Connectivity Issue

Detected by Pingoru
Mar 28, 2025, 07:05 PM UTC
Resolved
Mar 28, 2025, 07:21 PM UTC
Duration
15m
Affected: Clover
Timeline · 2 updates
  1. investigating Mar 28, 2025, 07:05 PM UTC

    Clover is experiencing some intermittent issues at this time. Clover is currently investigating this issue.

  2. resolved Mar 28, 2025, 07:21 PM UTC

    The issue has been resolved, and all Clover systems are working as expected.

Read the full incident report →

Major February 26, 2025

Sqaure Service Disruption

Detected by Pingoru
Feb 26, 2025, 09:34 PM UTC
Resolved
Feb 26, 2025, 11:42 PM UTC
Duration
2h 8m
Affected: Square
Timeline · 3 updates
  1. investigating Feb 26, 2025, 09:34 PM UTC

    Sqaure POS is currently experiencing a disrupton to multiple Square services. Sqaure team is working to investigate the cause of this disruption and get services back to full functionality. We appreciate your patience. https://www.issquareup.com/united-states

  2. investigating Feb 26, 2025, 09:59 PM UTC

    Sqaure team is currently investigates the disruption impacting multiple Square Services.

  3. resolved Feb 26, 2025, 11:42 PM UTC

    This Sqaure incident has been resolved.

Read the full incident report →

Minor December 6, 2024

Arrow Point of Sale Printing Issue

Detected by Pingoru
Dec 06, 2024, 11:53 PM UTC
Resolved
Dec 07, 2024, 01:15 AM UTC
Duration
1h 21m
Affected: Orders API
Timeline · 4 updates
  1. investigating Dec 06, 2024, 11:53 PM UTC

    We are currently aware of an issue affecting the Arrow integration. While we have not observed any errors on our end, we are actively monitoring the situation and investigating further. Based on initial findings, this appears to be a ticket printing issue. We appreciate your patience and cooperation as we work through this. Thank you for your attention to this matter, and we will continue to keep you informed as updates become available.

  2. identified Dec 07, 2024, 12:26 AM UTC

    We have just received an update from the Arrow team, confirming that they have identified the issue on their end and are in the process of implementing a fix.

  3. identified Dec 07, 2024, 01:11 AM UTC

    Arrow support has confirmed that the issue with orders not appearing on Arrows POS has been resolved on their end.

  4. resolved Dec 07, 2024, 01:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 13, 2024

Spoton Order Failures

Detected by Pingoru
Nov 13, 2024, 06:13 PM UTC
Resolved
Nov 13, 2024, 11:07 PM UTC
Duration
4h 53m
Affected: Spoton
Timeline · 3 updates
  1. investigating Nov 13, 2024, 06:13 PM UTC

    We have a ticket open with the Spoton team as we are experiencing a high rate of order failures.

  2. investigating Nov 13, 2024, 09:26 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 13, 2024, 11:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 27, 2024

Sqaure Multiple Services Disruption

Detected by Pingoru
Oct 27, 2024, 12:04 AM UTC
Resolved
Oct 27, 2024, 01:48 AM UTC
Duration
1h 44m
Affected: Square
Timeline · 3 updates
  1. investigating Oct 27, 2024, 12:04 AM UTC

    Square POS is currently experiencing an outage that is affecting checkout on Square Online websites. Sellers are also unable to create or update orders within the Point of Sale system. Please note that this issue is from Square's end and not related to Chowly. Their engineering team is actively working on a resolution. We appreciate your patience during this time. Sqaure status page: https://www.issquareup.com/united-states

  2. monitoring Oct 27, 2024, 12:42 AM UTC

    A fix has been implemented by Square and is being monitored.

  3. resolved Oct 27, 2024, 01:48 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor September 5, 2024

Uber Eats Menu Publishing Degradation

Detected by Pingoru
Sep 05, 2024, 09:37 PM UTC
Resolved
Sep 06, 2024, 01:04 AM UTC
Duration
3h 27m
Affected: Uber
Timeline · 3 updates
  1. investigating Sep 05, 2024, 09:37 PM UTC

    We are currently investigating an issue with Uber Eats menu publishing that is impacting several of our locations.

  2. identified Sep 05, 2024, 09:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 06, 2024, 01:04 AM UTC

    This incident has been resolved.

Read the full incident report →