Chowly Outage History

Started Sep 09, 2026, 05:49 PM UTC· resolved Sep 09, 2026, 06:18 PM UTC

1. investigating Sep 09, 2026, 05:49 PM UTC

   We are currently investigating an issue with store navigation across Koala partners

2. resolved Sep 09, 2026, 06:18 PM UTC

   This incident is resolved and we will continue to monitor

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Started Aug 25, 2026, 01:42 PM UTC· resolved Aug 25, 2026, 02:42 PM UTC

1. investigating Aug 25, 2026, 01:42 PM UTC

   We are aware that Clover is currently experiencing degraded performance affecting their Developer Services, which may impact order integration for restaurants using Clover POS. This appears to be an issue on Clover's side. We are monitoring closely and will provide updates as more information becomes available. For real time updates you can visit Clover Status page at : https://status.clover.com

2. resolved Aug 25, 2026, 02:42 PM UTC

   This incident has been resolved.

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Started Aug 07, 2026, 06:20 PM UTC· resolved Aug 07, 2026, 06:38 PM UTC

1. investigating Aug 07, 2026, 06:20 PM UTC

   We are currently investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

2. identified Aug 07, 2026, 06:28 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Aug 07, 2026, 06:33 PM UTC

   A fix has been identified and applied for the issue impacting order integration across Chowly Online Ordering, Restaurant Control Cetner, and third-party delivery (3PD) direct integration. Orders originating from 3PD partners may have been delayed, failed to sync, or not displayed correctly. We are seeing services restore and are actively monitoring for full recovery. Some orders may still be processing through backlog. Next update in 30 minutes or once services are confirmed fully operational.

4. resolved Aug 07, 2026, 06:38 PM UTC

   This incident has been resolved however we continue to monitor

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Started Aug 05, 2026, 10:32 PM UTC· resolved Aug 05, 2026, 10:55 PM UTC

1. investigating Aug 05, 2026, 10:32 PM UTC

   We are currently investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

2. investigating Aug 05, 2026, 10:34 PM UTC

   We are continuing to investigate this issue.

3. investigating Aug 05, 2026, 10:34 PM UTC

   We are continuing to investigate this issue.

4. investigating Aug 05, 2026, 10:47 PM UTC

   We are cotinuing investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

5. resolved Aug 05, 2026, 10:58 PM UTC

   This incident has been resolved.

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Started May 05, 2026, 04:07 PM UTC· resolved May 05, 2026, 07:18 PM UTC

1. investigating May 05, 2026, 04:07 PM UTC

   We are currently observing a disruption impacting orders routed through DoorDash. This issue originates from the Doordash platform and is affecting order placement and/or processing for some locations. Based on initial reports, the disruption is widespread and not limited to specific stores. Our team is actively monitoring the situation and will provide updates as more information becomes available. At this time, there is no action required from your end.

2. investigating May 05, 2026, 04:21 PM UTC

   We are continuing to investigate this issue.

3. investigating May 05, 2026, 05:13 PM UTC

   We are continuing to investigate this issue. Orders are integrating at a high rate into POS but confirmation to third-party partners are degraded.

4. monitoring May 05, 2026, 05:42 PM UTC

   Order Confirmation has recovered across all platforms and our team will continue to monitor

5. resolved May 05, 2026, 07:18 PM UTC

   This incident has been resolved.

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Started Feb 21, 2026, 12:39 AM UTC· resolved Feb 21, 2026, 02:01 AM UTC

1. investigating Feb 21, 2026, 12:39 AM UTC

   We are currently investigating an issue with intermittent loading of web ordering and mobile application ordering

2. monitoring Feb 21, 2026, 01:26 AM UTC

   We've seen online ordering loading issues fully recover and we are monitoring resolution

3. resolved Feb 21, 2026, 02:01 AM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 02:36 PM UTC· resolved Nov 18, 2025, 06:09 PM UTC

1. identified Nov 18, 2025, 02:36 PM UTC

   We are currently experiencing service disruptions due to a global Cloudflare outage, which is impacting multiple Chowly systems. This may affect Marketplace integrations, Chowly Online Ordering, menu updates, operating hour changes, and other configuration-related requests across the platform. Our team is actively monitoring the disruption and will provide updates as more information becomes available.

2. identified Nov 18, 2025, 02:38 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Nov 18, 2025, 02:46 PM UTC

   Cloudflare has deployed a change that restored dashboard services, and a full fix has now been implemented. We believe the incident is resolved, and we’re continuing to monitor to ensure all Cloudflare services are operating normally.

4. monitoring Nov 18, 2025, 03:06 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Nov 18, 2025, 05:20 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Nov 18, 2025, 06:09 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 09:20 PM UTC· resolved Oct 21, 2025, 01:16 PM UTC

1. investigating Oct 20, 2025, 09:20 PM UTC

   We are currently experiencing intermittent disruptions with our POS integration and Online Ordering services, which may impact order flow, reporting, and other operations across our tools. Our teams are actively monitoring the situation and will continue to provide updates.

2. monitoring Oct 21, 2025, 12:23 AM UTC

   The earlier disruptions affecting POS integration and Online Ordering services appear to be resolved. We’re continuing to monitor system performance and will update this page if any new issues arise.

3. resolved Oct 21, 2025, 01:16 PM UTC

   The disruptions impacting POS integration and Online Ordering services have been resolved. Our teams are monitoring performance to ensure continued stability and will update this page if any new issues occur.

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Started Oct 20, 2025, 07:44 PM UTC· resolved Oct 21, 2025, 12:24 AM UTC

1. monitoring Oct 20, 2025, 07:44 PM UTC

   We are currently experiencing intermittent disruptions with Koala ordering interface. This may affect diner experience, site navigation, and order flow. The disruption stems from a global outage at Amazon Web Services (AWS), which Koala.io uses for its cloud infrastructure.

2. resolved Oct 21, 2025, 12:24 AM UTC

   Monitoring is complete - Koala Ordering is fully operational

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Started Oct 20, 2025, 04:09 PM UTC· resolved Oct 21, 2025, 01:18 PM UTC

1. identified Oct 20, 2025, 04:09 PM UTC

   We are currently experiencing intermittent disruptions with our Toast POS integrations. This may affect order flow, reporting, and other operations that rely on Toast POS connectivity. The disruption stems from a global outage at Amazon Web Services (AWS), which Toast POS uses for its cloud infrastructure. This has temporarily impacted connectivity between Chowly and Toast POS systems.

2. identified Oct 20, 2025, 06:39 PM UTC

   We are continuing to closely monitor any developments from Toast and AWS and will post an update as soon as additional information becomes available.

3. identified Oct 20, 2025, 07:41 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Oct 20, 2025, 07:44 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Oct 20, 2025, 07:45 PM UTC

   We are continuing to work on a fix for this issue.

6. identified Oct 20, 2025, 09:21 PM UTC

   We are continuing to work on a fix for this issue.

7. monitoring Oct 21, 2025, 12:23 AM UTC

   Connectivity between Chowly and Toast POS systems has been restored following the earlier AWS outage that impacted communication between platforms. Our teams are continuing to monitor performance closely and will provide further updates if any additional issues arise.

8. resolved Oct 21, 2025, 01:18 PM UTC

   Toast has confirmed that their systems have returned to normal and recommends completing a few recovery steps to ensure smooth operations: https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Connectivity between Chowly and Toast POS systems has been fully restored following the earlier AWS outage. Our teams are monitoring performance to ensure stability and will provide updates if any further issues arise.

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Started Jun 12, 2025, 07:49 PM UTC· resolved Jun 12, 2025, 09:42 PM UTC

1. identified Jun 12, 2025, 07:49 PM UTC

   We are currently experiencing a widespread outage due to issues with upstream cloud service providers (AWS/Google Cloud/ Cloudfare), which is affecting all POS systems and platform integrations. Our team is actively monitoring the situation and will update this page as soon as we have more information. In the meantime, we recommend pausing platforms via the RCC dashboard or reaching out to Chowly Support for assistance. As a precaution, you may also consider adjusting store hours.

2. identified Jun 12, 2025, 09:08 PM UTC

   We continue to have services impacted by an ongoing service provider issue. We will keep you posted as soon as we see improvement. Thank you for your patience.

3. monitoring Jun 12, 2025, 09:17 PM UTC

   Services have been restored and are now fully operational. We are monitoring the incident.

4. resolved Jun 12, 2025, 09:42 PM UTC

   This incident has been resolved.

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Started Jun 10, 2025, 09:48 PM UTC· resolved Jun 11, 2025, 02:30 AM UTC

1. identified Jun 10, 2025, 09:48 PM UTC

   We are currently experiencing degraded performance with Chowly online ordering. Our team has identified the issue and is actively investigating the root cause. Users may encounter delays or intermittent failures when attempting to place online orders. We’ll share further updates as we work toward a resolution. Thank you for your continued patience.

2. identified Jun 10, 2025, 10:37 PM UTC

   Our team has identified the issue and is actively investigating the underlying cause. As a result, users may experience delays or intermittent failures when placing orders through Chowly Online Ordering. We are working diligently to resolve the issue and will provide timely updates as progress is made. We appreciate your continued patience and understanding.

3. monitoring Jun 10, 2025, 11:30 PM UTC

   Service has been restored; however, our team continues to actively monitor performance and carry out additional validations to ensure stability. We will provide further updates. Thank you for your continued patience and support.

4. monitoring Jun 11, 2025, 12:31 AM UTC

   Our team is actively engaged in monitoring system performance and performing additional validations to ensure continued stability. We appreciate your ongoing patience and will provide any relevant updates as they arise.

5. monitoring Jun 11, 2025, 02:04 AM UTC

   Our team is actively engaged in monitoring system performance and performing additional validations to ensure continued stability. We appreciate your ongoing patience and will provide any relevant updates as they arise.

6. resolved Jun 11, 2025, 02:30 AM UTC

   This incident has been resolved.

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Started Jun 09, 2025, 04:49 PM UTC· resolved Jun 10, 2025, 06:11 PM UTC

1. investigating Jun 09, 2025, 04:49 PM UTC

   We’re currently experiencing intermittent latency with our chatbot, powered by Avochato, starting at approximately 8 AM PST. This may cause delays or slower load times when accessing the chat feature. Our team is actively monitoring with Avochato to identify and resolve the issue. We’ll provide updates as more information becomes available. In the meantime, you can reach our Support team directly at 888-628-0823 x 2.

2. investigating Jun 09, 2025, 05:29 PM UTC

   Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.

3. investigating Jun 09, 2025, 07:07 PM UTC

   Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.

4. investigating Jun 09, 2025, 11:28 PM UTC

   Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.

5. monitoring Jun 10, 2025, 05:00 PM UTC

   Avochato continues to investigate the latency issues that emerged on Monday. Although the root cause has not yet been identified, the Avochato team has implemented several measures to mitigate the adverse effects. As of Tuesday morning, latency has exhibited a positive improvement for our organization.

6. resolved Jun 10, 2025, 06:11 PM UTC

   This incident has been resolved.

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Started Mar 28, 2025, 07:05 PM UTC· resolved Mar 28, 2025, 07:21 PM UTC

1. investigating Mar 28, 2025, 07:05 PM UTC

   Clover is experiencing some intermittent issues at this time. Clover is currently investigating this issue.

2. resolved Mar 28, 2025, 07:21 PM UTC

   The issue has been resolved, and all Clover systems are working as expected.

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Started Mar 05, 2025, 08:19 PM UTC· resolved Mar 06, 2025, 01:21 AM UTC

1. investigating Mar 05, 2025, 08:19 PM UTC

   We are aware of the service disruption on NCR's end and understand the impact it may have. The team is actively working on a solution to resolve the issue and restore services as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. investigating Mar 05, 2025, 08:54 PM UTC

   The team is continuing to investigate the issue and remains focused on restoring services as soon as possible. We will share further updates as they become available.

3. investigating Mar 05, 2025, 09:32 PM UTC

   The team is actively investigating the issue and remains committed to restoring services as quickly as possible. We will provide further updates as soon as new information becomes available.

4. investigating Mar 05, 2025, 10:09 PM UTC

   The team is continuing to investigate the issue and remains committed to restoring services as quickly as possible. We will provide further updates as soon as new information becomes available.

5. identified Mar 05, 2025, 10:36 PM UTC

   The NCR Team has identified a potential solution and is actively working to stabilize services.

6. identified Mar 05, 2025, 11:23 PM UTC

   The NCR Team has identified a potential solution and is actively working to stabilize services.

7. monitoring Mar 05, 2025, 11:51 PM UTC

   The NCR team has informed us that the system is now operational, and they are actively monitoring it to maintain stability. We will continue to share updates as more information becomes available. We sincerely apologize for any disruption this may have caused to your operations.

8. monitoring Mar 06, 2025, 12:42 AM UTC

   The NCR team has confirmed that the system is now operational and is actively monitoring it to ensure stability. We will provide further updates as new information becomes available. We sincerely regret any disruption this may have caused to your operations.

9. resolved Mar 06, 2025, 01:21 AM UTC

   Thank you for your patience. Services have been restored. Aloha has confirmed that the issue has been resolved. Currently, the system is operating as expected.

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Started Feb 26, 2025, 09:34 PM UTC· resolved Feb 26, 2025, 11:42 PM UTC

1. investigating Feb 26, 2025, 09:34 PM UTC

   Sqaure POS is currently experiencing a disrupton to multiple Square services. Sqaure team is working to investigate the cause of this disruption and get services back to full functionality. We appreciate your patience. https://www.issquareup.com/united-states

2. investigating Feb 26, 2025, 09:59 PM UTC

   Sqaure team is currently investigates the disruption impacting multiple Square Services.

3. resolved Feb 26, 2025, 11:42 PM UTC

   This Sqaure incident has been resolved.

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Started Dec 06, 2024, 11:53 PM UTC· resolved Dec 07, 2024, 01:15 AM UTC

1. investigating Dec 06, 2024, 11:53 PM UTC

   We are currently aware of an issue affecting the Arrow integration. While we have not observed any errors on our end, we are actively monitoring the situation and investigating further. Based on initial findings, this appears to be a ticket printing issue. We appreciate your patience and cooperation as we work through this. Thank you for your attention to this matter, and we will continue to keep you informed as updates become available.

2. identified Dec 07, 2024, 12:26 AM UTC

   We have just received an update from the Arrow team, confirming that they have identified the issue on their end and are in the process of implementing a fix.

3. identified Dec 07, 2024, 01:11 AM UTC

   Arrow support has confirmed that the issue with orders not appearing on Arrows POS has been resolved on their end.

4. resolved Dec 07, 2024, 01:15 AM UTC

   This incident has been resolved.

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Started Nov 13, 2024, 06:13 PM UTC· resolved Nov 13, 2024, 11:07 PM UTC

1. investigating Nov 13, 2024, 06:13 PM UTC

   We have a ticket open with the Spoton team as we are experiencing a high rate of order failures.

2. investigating Nov 13, 2024, 09:26 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 13, 2024, 11:07 PM UTC

   This incident has been resolved.

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Started Oct 27, 2024, 12:04 AM UTC· resolved Oct 27, 2024, 01:48 AM UTC

1. investigating Oct 27, 2024, 12:04 AM UTC

   Square POS is currently experiencing an outage that is affecting checkout on Square Online websites. Sellers are also unable to create or update orders within the Point of Sale system. Please note that this issue is from Square's end and not related to Chowly. Their engineering team is actively working on a resolution. We appreciate your patience during this time. Sqaure status page: https://www.issquareup.com/united-states

2. monitoring Oct 27, 2024, 12:42 AM UTC

   A fix has been implemented by Square and is being monitored.

3. resolved Oct 27, 2024, 01:48 AM UTC

   The incident has been resolved.

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