Chowly Outage History

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Chowly had 7 outages in the last 2 years totaling 51h 3m of downtime — averaging 0.3 incidents per month.

There were 7 Chowly outages since October 20, 2025 totaling 51h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://chowly.statuspage.io

Notice May 5, 2026

Order Integration Disruption

Detected by Pingoru
May 05, 2026, 04:07 PM UTC
Resolved
May 05, 2026, 07:18 PM UTC
Duration
3h 10m
Affected: DoordashGrubhubUberGoogle Food OrderingChowly Online Ordering
Timeline · 5 updates
  1. investigating May 05, 2026, 04:07 PM UTC

    We are currently observing a disruption impacting orders routed through DoorDash. This issue originates from the Doordash platform and is affecting order placement and/or processing for some locations. Based on initial reports, the disruption is widespread and not limited to specific stores. Our team is actively monitoring the situation and will provide updates as more information becomes available. At this time, there is no action required from your end.

  2. investigating May 05, 2026, 04:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 05, 2026, 05:13 PM UTC

    We are continuing to investigate this issue. Orders are integrating at a high rate into POS but confirmation to third-party partners are degraded.

  4. monitoring May 05, 2026, 05:42 PM UTC

    Order Confirmation has recovered across all platforms and our team will continue to monitor

  5. resolved May 05, 2026, 07:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 21, 2026

Service Disruption Impacting Order Flow and COO Functionality

Detected by Pingoru
Mar 21, 2026, 12:23 PM UTC
Resolved
Mar 21, 2026, 01:37 PM UTC
Duration
1h 13m
Affected: DoordashGrubhubUberRestaurant Control CenterChowly Online Ordering
Timeline · 3 updates
  1. investigating Mar 21, 2026, 12:23 PM UTC

    We are currently investigating a service disruption that is impacting order flow from third-party ordering partners and COO. Some users may experience delays or failures in order transmission and related services. Our team is actively working to identify the root cause and implement a fix as quickly as possible. We will continue to provide timely updates as more information becomes available.

  2. monitoring Mar 21, 2026, 01:01 PM UTC

    A fix has been implemented and we are continuing to monitor

  3. resolved Mar 21, 2026, 01:37 PM UTC

    This incident has been resolved

Read the full incident report →

Notice February 21, 2026

Online Ordering Degradation

Detected by Pingoru
Feb 21, 2026, 12:39 AM UTC
Resolved
Feb 21, 2026, 02:01 AM UTC
Duration
1h 22m
Affected: Chowly Online Ordering
Timeline · 3 updates
  1. investigating Feb 21, 2026, 12:39 AM UTC

    We are currently investigating an issue with intermittent loading of web ordering and mobile application ordering

  2. monitoring Feb 21, 2026, 01:26 AM UTC

    We've seen online ordering loading issues fully recover and we are monitoring resolution

  3. resolved Feb 21, 2026, 02:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Global Cloudflare Outage Impacting Chowly Services

Detected by Pingoru
Nov 18, 2025, 02:36 PM UTC
Resolved
Nov 18, 2025, 06:09 PM UTC
Duration
3h 32m
Affected: AperitifAboyeurDejeunerToast
Timeline · 6 updates
  1. identified Nov 18, 2025, 02:36 PM UTC

    We are currently experiencing service disruptions due to a global Cloudflare outage, which is impacting multiple Chowly systems. This may affect Marketplace integrations, Chowly Online Ordering, menu updates, operating hour changes, and other configuration-related requests across the platform. Our team is actively monitoring the disruption and will provide updates as more information becomes available.

  2. identified Nov 18, 2025, 02:38 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 18, 2025, 02:46 PM UTC

    Cloudflare has deployed a change that restored dashboard services, and a full fix has now been implemented. We believe the incident is resolved, and we’re continuing to monitor to ensure all Cloudflare services are operating normally.

  4. monitoring Nov 18, 2025, 03:06 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Nov 18, 2025, 05:20 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 18, 2025, 06:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Chowly Service Disruption — Integrations & Online Ordering

Detected by Pingoru
Oct 20, 2025, 09:20 PM UTC
Resolved
Oct 21, 2025, 01:16 PM UTC
Duration
15h 56m
Affected: Orders APIOrders APIDoordashGrubhubUberGoogle Food OrderingChowly Online Ordering
Timeline · 3 updates
  1. investigating Oct 20, 2025, 09:20 PM UTC

    We are currently experiencing intermittent disruptions with our POS integration and Online Ordering services, which may impact order flow, reporting, and other operations across our tools. Our teams are actively monitoring the situation and will continue to provide updates.

  2. monitoring Oct 21, 2025, 12:23 AM UTC

    The earlier disruptions affecting POS integration and Online Ordering services appear to be resolved. We’re continuing to monitor system performance and will update this page if any new issues arise.

  3. resolved Oct 21, 2025, 01:16 PM UTC

    The disruptions impacting POS integration and Online Ordering services have been resolved. Our teams are monitoring performance to ensure continued stability and will update this page if any new issues occur.

Read the full incident report →

Minor October 20, 2025

Koala Ordering Experience

Detected by Pingoru
Oct 20, 2025, 07:44 PM UTC
Resolved
Oct 21, 2025, 12:24 AM UTC
Duration
4h 40m
Affected: Koala
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 07:44 PM UTC

    We are currently experiencing intermittent disruptions with Koala ordering interface. This may affect diner experience, site navigation, and order flow. The disruption stems from a global outage at Amazon Web Services (AWS), which Koala.io uses for its cloud infrastructure.

  2. resolved Oct 21, 2025, 12:24 AM UTC

    Monitoring is complete - Koala Ordering is fully operational

Read the full incident report →

Minor October 20, 2025

Toast POS Service Disruption – AWS Outage

Detected by Pingoru
Oct 20, 2025, 04:09 PM UTC
Resolved
Oct 21, 2025, 01:18 PM UTC
Duration
21h 9m
Affected: KoalaToast
Timeline · 8 updates
  1. identified Oct 20, 2025, 04:09 PM UTC

    We are currently experiencing intermittent disruptions with our Toast POS integrations. This may affect order flow, reporting, and other operations that rely on Toast POS connectivity. The disruption stems from a global outage at Amazon Web Services (AWS), which Toast POS uses for its cloud infrastructure. This has temporarily impacted connectivity between Chowly and Toast POS systems.

  2. identified Oct 20, 2025, 06:39 PM UTC

    We are continuing to closely monitor any developments from Toast and AWS and will post an update as soon as additional information becomes available.

  3. identified Oct 20, 2025, 07:41 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 20, 2025, 07:44 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Oct 20, 2025, 07:45 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Oct 20, 2025, 09:21 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Oct 21, 2025, 12:23 AM UTC

    Connectivity between Chowly and Toast POS systems has been restored following the earlier AWS outage that impacted communication between platforms. Our teams are continuing to monitor performance closely and will provide further updates if any additional issues arise.

  8. resolved Oct 21, 2025, 01:18 PM UTC

    Toast has confirmed that their systems have returned to normal and recommends completing a few recovery steps to ensure smooth operations: https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Connectivity between Chowly and Toast POS systems has been fully restored following the earlier AWS outage. Our teams are monitoring performance to ensure stability and will provide updates if any further issues arise.

Read the full incident report →