Chowly Outage History

Chowly had 10 outages in the last 2 years totaling 83h 0m of downtime — averaging 0.4 incidents per month.

There were 10 Chowly outages since June 9, 2025 totaling 83h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://chowly.statuspage.io

Notice May 5, 2026

Order Integration Disruption

Detected by Pingoru: May 05, 2026, 04:07 PM UTC
Resolved: May 05, 2026, 07:18 PM UTC
Duration: 3h 10m

Affected: DoordashGrubhubUberGoogle Food OrderingChowly Online Ordering

Timeline · 5 updates

investigating May 05, 2026, 04:07 PM UTC

We are currently observing a disruption impacting orders routed through DoorDash. This issue originates from the Doordash platform and is affecting order placement and/or processing for some locations. Based on initial reports, the disruption is widespread and not limited to specific stores. Our team is actively monitoring the situation and will provide updates as more information becomes available. At this time, there is no action required from your end.
investigating May 05, 2026, 04:21 PM UTC

We are continuing to investigate this issue.
investigating May 05, 2026, 05:13 PM UTC

We are continuing to investigate this issue. Orders are integrating at a high rate into POS but confirmation to third-party partners are degraded.
monitoring May 05, 2026, 05:42 PM UTC

Order Confirmation has recovered across all platforms and our team will continue to monitor
resolved May 05, 2026, 07:18 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 21, 2026

Service Disruption Impacting Order Flow and COO Functionality

Detected by Pingoru: Mar 21, 2026, 12:23 PM UTC
Resolved: Mar 21, 2026, 01:37 PM UTC
Duration: 1h 13m

Affected: DoordashGrubhubUberRestaurant Control CenterChowly Online Ordering

Timeline · 3 updates

investigating Mar 21, 2026, 12:23 PM UTC

We are currently investigating a service disruption that is impacting order flow from third-party ordering partners and COO. Some users may experience delays or failures in order transmission and related services. Our team is actively working to identify the root cause and implement a fix as quickly as possible. We will continue to provide timely updates as more information becomes available.
monitoring Mar 21, 2026, 01:01 PM UTC

A fix has been implemented and we are continuing to monitor
resolved Mar 21, 2026, 01:37 PM UTC

This incident has been resolved

Read the full incident report →

Notice February 21, 2026

Online Ordering Degradation

Detected by Pingoru: Feb 21, 2026, 12:39 AM UTC
Resolved: Feb 21, 2026, 02:01 AM UTC
Duration: 1h 22m

Affected: Chowly Online Ordering

Timeline · 3 updates

investigating Feb 21, 2026, 12:39 AM UTC

We are currently investigating an issue with intermittent loading of web ordering and mobile application ordering
monitoring Feb 21, 2026, 01:26 AM UTC

We've seen online ordering loading issues fully recover and we are monitoring resolution
resolved Feb 21, 2026, 02:01 AM UTC

This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Global Cloudflare Outage Impacting Chowly Services

Detected by Pingoru: Nov 18, 2025, 02:36 PM UTC
Resolved: Nov 18, 2025, 06:09 PM UTC
Duration: 3h 32m

Affected: AperitifAboyeurDejeunerToast

Timeline · 6 updates

identified Nov 18, 2025, 02:36 PM UTC

We are currently experiencing service disruptions due to a global Cloudflare outage, which is impacting multiple Chowly systems. This may affect Marketplace integrations, Chowly Online Ordering, menu updates, operating hour changes, and other configuration-related requests across the platform. Our team is actively monitoring the disruption and will provide updates as more information becomes available.
identified Nov 18, 2025, 02:38 PM UTC

We are continuing to work on a fix for this issue.
monitoring Nov 18, 2025, 02:46 PM UTC

Cloudflare has deployed a change that restored dashboard services, and a full fix has now been implemented. We believe the incident is resolved, and we’re continuing to monitor to ensure all Cloudflare services are operating normally.
monitoring Nov 18, 2025, 03:06 PM UTC

We are continuing to monitor for any further issues.
monitoring Nov 18, 2025, 05:20 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 18, 2025, 06:09 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Chowly Service Disruption — Integrations & Online Ordering

Detected by Pingoru: Oct 20, 2025, 09:20 PM UTC
Resolved: Oct 21, 2025, 01:16 PM UTC
Duration: 15h 56m

Affected: Orders APIOrders APIDoordashGrubhubUberGoogle Food OrderingChowly Online Ordering

Timeline · 3 updates

investigating Oct 20, 2025, 09:20 PM UTC

We are currently experiencing intermittent disruptions with our POS integration and Online Ordering services, which may impact order flow, reporting, and other operations across our tools. Our teams are actively monitoring the situation and will continue to provide updates.
monitoring Oct 21, 2025, 12:23 AM UTC

The earlier disruptions affecting POS integration and Online Ordering services appear to be resolved. We’re continuing to monitor system performance and will update this page if any new issues arise.
resolved Oct 21, 2025, 01:16 PM UTC

The disruptions impacting POS integration and Online Ordering services have been resolved. Our teams are monitoring performance to ensure continued stability and will update this page if any new issues occur.

Read the full incident report →

Minor October 20, 2025

Koala Ordering Experience

Detected by Pingoru: Oct 20, 2025, 07:44 PM UTC
Resolved: Oct 21, 2025, 12:24 AM UTC
Duration: 4h 40m

Affected: Koala

Timeline · 2 updates

monitoring Oct 20, 2025, 07:44 PM UTC

We are currently experiencing intermittent disruptions with Koala ordering interface. This may affect diner experience, site navigation, and order flow. The disruption stems from a global outage at Amazon Web Services (AWS), which Koala.io uses for its cloud infrastructure.
resolved Oct 21, 2025, 12:24 AM UTC

Monitoring is complete - Koala Ordering is fully operational

Read the full incident report →

Minor October 20, 2025

Toast POS Service Disruption – AWS Outage

Detected by Pingoru: Oct 20, 2025, 04:09 PM UTC
Resolved: Oct 21, 2025, 01:18 PM UTC
Duration: 21h 9m

Affected: KoalaToast

Timeline · 8 updates

identified Oct 20, 2025, 04:09 PM UTC

We are currently experiencing intermittent disruptions with our Toast POS integrations. This may affect order flow, reporting, and other operations that rely on Toast POS connectivity. The disruption stems from a global outage at Amazon Web Services (AWS), which Toast POS uses for its cloud infrastructure. This has temporarily impacted connectivity between Chowly and Toast POS systems.
identified Oct 20, 2025, 06:39 PM UTC

We are continuing to closely monitor any developments from Toast and AWS and will post an update as soon as additional information becomes available.
identified Oct 20, 2025, 07:41 PM UTC

We are continuing to work on a fix for this issue.
identified Oct 20, 2025, 07:44 PM UTC

We are continuing to work on a fix for this issue.
identified Oct 20, 2025, 07:45 PM UTC

We are continuing to work on a fix for this issue.
identified Oct 20, 2025, 09:21 PM UTC

We are continuing to work on a fix for this issue.
monitoring Oct 21, 2025, 12:23 AM UTC

Connectivity between Chowly and Toast POS systems has been restored following the earlier AWS outage that impacted communication between platforms. Our teams are continuing to monitor performance closely and will provide further updates if any additional issues arise.
resolved Oct 21, 2025, 01:18 PM UTC

Toast has confirmed that their systems have returned to normal and recommends completing a few recovery steps to ensure smooth operations: https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Connectivity between Chowly and Toast POS systems has been fully restored following the earlier AWS outage. Our teams are monitoring performance to ensure stability and will provide updates if any further issues arise.

Read the full incident report →

Minor June 12, 2025

Performance Issue (AWS/Google Cloud/ Cloudfare)

Detected by Pingoru: Jun 12, 2025, 07:49 PM UTC
Resolved: Jun 12, 2025, 09:42 PM UTC
Duration: 1h 52m

Affected: Orders APIOrders APIDoordashBrinkMenus APIMenu APIGrubhubCloverMicros3700Acknowledge Order APIUberNCR AlohaRevelGoogle Food OrderingSpeedlineChowly Online OrderingSquareToastUpserveSpoton

Timeline · 4 updates

identified Jun 12, 2025, 07:49 PM UTC

We are currently experiencing a widespread outage due to issues with upstream cloud service providers (AWS/Google Cloud/ Cloudfare), which is affecting all POS systems and platform integrations. Our team is actively monitoring the situation and will update this page as soon as we have more information. In the meantime, we recommend pausing platforms via the RCC dashboard or reaching out to Chowly Support for assistance. As a precaution, you may also consider adjusting store hours.
identified Jun 12, 2025, 09:08 PM UTC

We continue to have services impacted by an ongoing service provider issue. We will keep you posted as soon as we see improvement. Thank you for your patience.
monitoring Jun 12, 2025, 09:17 PM UTC

Services have been restored and are now fully operational. We are monitoring the incident.
resolved Jun 12, 2025, 09:42 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

Degraded performance with Chowly Online Ordering

Detected by Pingoru: Jun 10, 2025, 09:48 PM UTC
Resolved: Jun 11, 2025, 02:30 AM UTC
Duration: 4h 41m

Affected: Chowly Online Ordering

Timeline · 6 updates

identified Jun 10, 2025, 09:48 PM UTC

We are currently experiencing degraded performance with Chowly online ordering. Our team has identified the issue and is actively investigating the root cause. Users may encounter delays or intermittent failures when attempting to place online orders. We’ll share further updates as we work toward a resolution. Thank you for your continued patience.
identified Jun 10, 2025, 10:37 PM UTC

Our team has identified the issue and is actively investigating the underlying cause. As a result, users may experience delays or intermittent failures when placing orders through Chowly Online Ordering. We are working diligently to resolve the issue and will provide timely updates as progress is made. We appreciate your continued patience and understanding.
monitoring Jun 10, 2025, 11:30 PM UTC

Service has been restored; however, our team continues to actively monitor performance and carry out additional validations to ensure stability. We will provide further updates. Thank you for your continued patience and support.
monitoring Jun 11, 2025, 12:31 AM UTC

Our team is actively engaged in monitoring system performance and performing additional validations to ensure continued stability. We appreciate your ongoing patience and will provide any relevant updates as they arise.
monitoring Jun 11, 2025, 02:04 AM UTC

Our team is actively engaged in monitoring system performance and performing additional validations to ensure continued stability. We appreciate your ongoing patience and will provide any relevant updates as they arise.
resolved Jun 11, 2025, 02:30 AM UTC

This incident has been resolved.

Read the full incident report →

Minor June 9, 2025

Chat Service Degradation

Detected by Pingoru: Jun 09, 2025, 04:49 PM UTC
Resolved: Jun 10, 2025, 06:11 PM UTC
Duration: 1d 1h

Affected: Chat Service

Timeline · 6 updates

investigating Jun 09, 2025, 04:49 PM UTC

We’re currently experiencing intermittent latency with our chatbot, powered by Avochato, starting at approximately 8 AM PST. This may cause delays or slower load times when accessing the chat feature. Our team is actively monitoring with Avochato to identify and resolve the issue. We’ll provide updates as more information becomes available. In the meantime, you can reach our Support team directly at 888-628-0823 x 2.
investigating Jun 09, 2025, 05:29 PM UTC

Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.
investigating Jun 09, 2025, 07:07 PM UTC

Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.
investigating Jun 09, 2025, 11:28 PM UTC

Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.
monitoring Jun 10, 2025, 05:00 PM UTC

Avochato continues to investigate the latency issues that emerged on Monday. Although the root cause has not yet been identified, the Avochato team has implemented several measures to mitigate the adverse effects. As of Tuesday morning, latency has exhibited a positive improvement for our organization.
resolved Jun 10, 2025, 06:11 PM UTC

This incident has been resolved.

Read the full incident report →